Managing all aspects of client communications using clear, smart writing and outstanding customer service.

Editorial oversight of general Happy City communications (from web copy to press releases to social media and blogs), ensuring a good balance of output; supporting/mentoring/overseeing comms volunteers; corralling contributors to blogs and news and editing output; writing original content; advising/supporting/writing content for training, sales blurb, press releases, event news etc); producing a monthly newsletter; editing and proofreading. I also wrote and scheduled social media output.

Writer for Asabell, a top 40 B2B marketing agency. Writing content across a range of media for client and internal use — tweets, blogs, websites, sales aide memoires, case studies, white papers and more. The role also involved liaising with account handlers and clients, proofing and research.

Managing a small team of writers on a range of titles for an award-winning agency specialising in branding and internal communications. Words produced in-house magazines and newsletters for a range of corporate clients as part of their internal communications profile. Reporting both to my director and our clients, my role included editing, liaising with printers, photographers and designers, proofreading, commissioning photography, pitching to potential clients, writing and editing tender documents, account handling, project management and control of budgets. During my employment at Words we won several awards including Best Agency in 2007 (Communicators in Business) and a European Federation of European business communicators associations (FEIEA) Business award.More recently I co-presented a series of coaching seminars on business writing skills at the City Business Library in London.