Applying UX/UI Design skills through a case-study about pet ownership anxiety that involved research, ideation, design, prototyping, and testing.

• Dispatching calls, speaking with clinicians, and assisting pharmacists in providing virtual medical care to all eligible Amazonians and their dependents. • Manage phone lines and facilitate over 20 calls per day: answer to questions via phone or chat, all while maintaining knowledge of both customer service and dispatch resources.• Handle escalations; listen closely to customers by understanding, paraphrasing, and prioritizing customer needs. • Provide administrative and clerical support via Salesforce, as well as using both Slack and SIM-Ticketing systems to assist engineering over diagnostic issues regarding the Care app, Portal, and Athena networks. • Continue to meet and exceed performance standards for productivity and quality when working in production, plus contribute to overflow work as delegated by leadership.• Compose grammatically correct, concise, and accurate written communication.• Work independently on projects and tasks to identify and ultimately resolve customer pain-points.• Assist in the training of new hires by showcasing our customer service protocols, as well as our reliance on the SOPs, HIPPA and the mentoring of basic medical terminology.

• Efficiently executed New Hiring Event activities including Greeter, Welcome Event Presenter, Check In, Badge Photo, I9 Background Check, and/or Drug Test Administrator. • Set up, implemented, and broke down New Hiring Events (NHE) and New Hire Orientations (NHO) based on labor projections to meet the labor order demands and fill on-time.• Created basic reporting from Salesforce; assisted in onboarding of new hires and departures of employees, as well in coordination of other recruiting activities as needed. • Supported candidate activity to guarantee all electronic paperwork was finalized on time; provided follow-up correspondence to candidates on recruiting statuses via phone and email.• Ran several audits daily including Regional Hiring Event and KNET inspections and sent them out to regional leaders to certify all aspects of the business were being run effectively and correctly.• Addressed basic questions regarding recruiting process. • Ran administrative tasks as needed.

• Sorted and scanned packages in the manual palletizing area. Virtually and physically moved products to be shipped to fulfillment centers.• Operated in Robots; helped in assisting, receiving, and shipping out vendor orders in a quick and reliable fashion.• Provided assistance as a trained water spider, jam clearer, and runner when working in either robotics or manual palletizing. • Mentored, cross trained, and coached all newcomers and upper level managers in Robotics as a Robotic Learning Ambassador. • Trained Area Managers who were part of the Away Team in the areas of Manuel Palletizing, Off Line, Non-Con and Problem Solving by showing them how the IXD network completed their tasks. • Problem solved in the Outbound area; troubleshooted and resolved problems involving inventory; duties included submitting troubleshoot tickets, printing ASIN labels, damaging out items, plus using Microsoft Excel to track robotic issues efficiently and accurately. • Maintained a safe and organize environment compliant with OSHA, safety policy, and 5S

• Sorted and scanned packages based on size and destination, as well as lifting boxes up to 50 pounds. • Helped build, wrap, and transport pallets with a pallet jack, and send them to their receiving trucks.• Worked in inbound and pick off, in addition to splitting packages to their intended lanes. • Able to stand and walk for up to 10 hours in a fast pace, warehouse environment.

• Fulfilled customer orders as an order picker/clerk (which averages to 50-60 a day).• Printed both labels and work orders using FedEx, USPS, UPS, and On Trac systems; used the GCM systems to identify customer's account information by minimal search.• Performed inventory skills, such as cycle counting, variance and adjusting items into the system.• Communicated with supervisor to guarantee orders were error-free.• Packaged orders and ensured envelopes were properly sealed.• Assisted in material handling, as well as kitting products in order to fulfill customer orders on time.

• Responsible for selling women dresses in the Dresses Department, focusing mainly on evening gowns; happily guided customers through the process of successfully finding their ideal styles. • Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction. • Worked in various departments, such as Children’s wear and Juniors clothing.• Performed front desk duties for opening shifts and closing shifts; handled POS system transactions that included credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow. • Gained a great customer service background by helping customers one-on-one, answered phone calls, and addressed issues accordingly.• Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories.