- Ensure exceptional guest service by leading the Restaurant and Bar Team.- Lead team to achieve department goals efficiently, improve work methods, and foster team engagement.- Maintain safe, healthy workplace, following protocols and initiating training and upsell efforts.- Build positive relationships for a conducive learning environment and department success.- Make confident, clear decisions, consulting when necessary to align goals.- Demonstrate understanding of… Show more - Ensure exceptional guest service by leading the Restaurant and Bar Team.- Lead team to achieve department goals efficiently, improve work methods, and foster team engagement.- Maintain safe, healthy workplace, following protocols and initiating training and upsell efforts.- Build positive relationships for a conducive learning environment and department success.- Make confident, clear decisions, consulting when necessary to align goals.- Demonstrate understanding of business financials including labor costs, forecasting, and budgets. Show less

- Coordinating and organising large B2B Cyber-Security events end-to-end. - Manage budget for B2B marketing activities and outsourced teams.- Copywriting (bi-annual magazine/blogs/newsletters/e-marketing campaigns).- Graphic design (web design/social media/event collateral). - Manage and create content for the company’s social media platforms.- Manage, track and monitor campaigns for Cyber-Security technologies.- Working with KPIs for marketing qualified leads each… Show more - Coordinating and organising large B2B Cyber-Security events end-to-end. - Manage budget for B2B marketing activities and outsourced teams.- Copywriting (bi-annual magazine/blogs/newsletters/e-marketing campaigns).- Graphic design (web design/social media/event collateral). - Manage and create content for the company’s social media platforms.- Manage, track and monitor campaigns for Cyber-Security technologies.- Working with KPIs for marketing qualified leads each quarter.- Expertise managing the brand using software for CRM, Marketing, Sales, Data and Administration.- Build and work with the Sales team on sales focused collateral.- Regularly updating the website managing our SEO, case studies and whitepapers.- Working closely with the press to organise media opportunities and industry publications. - Conduct competitor analysis and research keeping the team informed of anyopportunities/threats. Show less

- Leading a team in the creation of a B2B Digital Marketing Online Course- Management of the company’s social media - Bid writing on behalf of many charities- Supporting the CEO with the day-to-day runnng of the business

• Teaching English from stage Beginner (A1) - Intermediate (B1) to Chinese students aged 4-16 years old.• Leading lessons of up to 9 students at one time.• Motivating, discipling and organising around 200 different students weekly.

I began working in V-Shed at the end of my first year at university. I was trained as a bar associate, initially, which includes serving drinks, running food and drinks on the floor and many tasks involved in the opening and closing of a large pub. I was promoted in August 2018 to the position of team leader, taking on responsibilities such as leading a team of up to 30 staff, changing barrels, depositing cash and witnessing interviews. This business environment was foreign to me when I… Show more I began working in V-Shed at the end of my first year at university. I was trained as a bar associate, initially, which includes serving drinks, running food and drinks on the floor and many tasks involved in the opening and closing of a large pub. I was promoted in August 2018 to the position of team leader, taking on responsibilities such as leading a team of up to 30 staff, changing barrels, depositing cash and witnessing interviews. This business environment was foreign to me when I started, however, it is the one I found easiest to adapt to. The pace of work in this job is much more challenging than any other I have experienced so far, it is an environment in which you must be able to time keep and prioritize tasks efficiently in order ensure the bar is running at a constant level and customers are satisfied. During almost every shift I either open or close the pub, this involves delegation of tasks and will only work if the team works together. I have gained the most valuable teamwork and leadership experience from this job thus far and feel largely confident working with a team which can be up to 50 people on a busy Saturday night. Show less

February 2016 – December 2017 I worked as a Customer Services Assistant in Waitrose. This role included working as a Cashier, Car park management, stock replenishment and customer service support. This was a full-time role during my year out. Working in retail was an area I was yet to be familiar with, and one I gained the most customer driven experience so far. Waitrose is a leading chain of British supermarkets, therefore I benefited from a first-hand look into the various operations and… Show more February 2016 – December 2017 I worked as a Customer Services Assistant in Waitrose. This role included working as a Cashier, Car park management, stock replenishment and customer service support. This was a full-time role during my year out. Working in retail was an area I was yet to be familiar with, and one I gained the most customer driven experience so far. Waitrose is a leading chain of British supermarkets, therefore I benefited from a first-hand look into the various operations and departments involved in such a large business. During my time here, I worked in 4 separate departments, all of which were closely associated with the customer, therefore, I learnt the art of communication and how important it is when working in a role which is almost completely customer facing. Show less

I have been working part time since December 2013. For almost 3 years I worked as a Barista, Waitress, and a member of the front of house team at Swallow Bakery cafe and restaurant. During this time, over the 3 years, I watched this small business grow and eventually thrive. Since this was a small, independent business I was able to grow very close to the management, this meant I could make suggestions relating to business ventures and ideas in order to expand the customer base and promote the… Show more I have been working part time since December 2013. For almost 3 years I worked as a Barista, Waitress, and a member of the front of house team at Swallow Bakery cafe and restaurant. During this time, over the 3 years, I watched this small business grow and eventually thrive. Since this was a small, independent business I was able to grow very close to the management, this meant I could make suggestions relating to business ventures and ideas in order to expand the customer base and promote the restaurant. For example, each year during the Cheltenham Literature Festival we would welcome a huge amount of business causing lengthily queues, therefore we implemented a multiple queuing system at peak times in addition to a take away coffee stand positioned outside the building. Both of these strategies reduced waiting times by a significant amount and were suggestions made by myself in the run up to the festival. Show less