Employed exceptional listening skills to determine the nature of calls in order to clearly and precisely address inquiries in aprofessional mannerEarned management trust by serving as key holder, responsible for store opening and closing proceduresMaintained quality control standards, seeking new ways to improve customer serviceOpened new credit card accounts and provided customer service for existing accountsContinually developed a strong product and customer service knowledge base to help drive sales and provide options and value tocustomersAccountable for consistently maintaining an exemplary customer service record and meeting all company goals and expectationsMaintained professional relationships with client contacts to ensure top-notch customer serviceTrained and mentored junior bankers on financial markets, banking products and servicesDeveloped and maintained relationships with external partners to increase business opportunities

Assisted clients with the application and approval process for loans, mortgages and other banking productsResearched and identified new banking products and services to meet customer needsEnsured compliance with banking regulations and guidelinesAssisted with the preparation of financial documents for internal and external auditsTrained and mentored junior bankers on financial markets, banking products and servicesParticipated in client meetings to discuss financial goals and objectivesResolved customer complaints in a timely and professional mannerReviewed and updated banking policies and proceduresMaintained detailed records of all banking transactions and financial products

Established and managed a team of 10 personnel to ensure successful operations of daily business activitiesOversaw the development of new policies and procedures to enhance operational efficiencyMonitored departmental budgets and took corrective actions when necessaryCoordinated with other departments to ensure a smooth workflowEstablished and enforced quality standards to ensure successful delivery of servicesManaged and oversaw the recruitment, onboarding, and training of new staffResolved conflicts between staff and management to maintain a harmonious work environmentReviewed weekly inventory charts and recorded facility needs, accordinglyManaged all aspects of retail sales, including inventory control and merchandising