• Top quantile teller in the district and exceed KPI targets for referrals weekly and year to date• Process day to day transactions, such as deposits, withdrawals, paying bills, and making bank draft, identify sales opportunities and initiate referrals to financial services representatives• Build and enhance long-standing relationships with clients by welcoming them warmly, taking a proactive approach to discover their needs and helping with their day-to-day banking and achieving their financial goals• Educate clients to use online banking and mobile phone banking and assist them to better manage their banking needs • Work collaboratively within the branch to achieve overall branch objectives in a fast-paced, target-based performance, and team-oriented environment

• Updated company's database with new customer information and managed data retrieval of current customers• Performed market research and drafted marketing plans• Executed marketing through network expansion, such as posting advertisements on Kijiji and Telegram• Built up clientele from different industries by using social media outreach, such as Linkedin, Google, Facebook and Instagram