Annabelle Boone Email & Phone Number

Chalgrove, GB

My exciting new role is to build and maintain a new “best in class” service operation supporting the Sonim Technologies portfolio. I will be setting up new business partnerships and relationships to enable us to provide efficient and effective support to all our customers across the EMEA and APAC regions.

Provision of management consultancy solutions for Hi-Tech companies, including Channel Program implementation & Project and Problem Management, Product Localisation, Repair Service and Vendor Management, Regulatory Compliance & Repair/Return Service Business and Warranty Services.Former clients include Cloud Engines Inc (PogoPlug), PlayJam & Anki

United Kingdom

• Establish the overall strategy for the Service team and the Bullitt global service network with partners, ensuring it is aligned with company goals and objectives.· Manage the performance of the team – both our.
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United Kingdom

Built an industry-leading Channel partner program to support c.700 resellers and distributors across the EMEA and APAC regions. Created a model including a set of benefits and requirements to ensure success for the partners and Sensus in building Sales revenue and margin growth.Recruited a Channel Operations team to build a support network for the partners.

UK

• Designed and implemented a suite of new global Channel Services programmes to manage and develop c.600 reseller/repair partners in 86 countries across APAC, EMEA & NALA. The product knowledge and geographical spread of.
• Established new global team located in China, Mexico, Singapore, UK and US representing each region to execute programme requirements and maintain governance, whilst developing close partner relationships to increase.
• Persuaded senior leaders that we should provide a partner-friendly version of engineering test software to our repair partners via a license agreement to ensure highest standards of repair quality Show less

Singapore

• Invited to relocate to Singapore to apply successful EMEA Service Business principles to APAC Service organisation.
• In the role of Services Business Manager leading teams in APAC covering Business Development, Service Product, Service Delivery, Spare Parts and Customer Service developing policies & processes to create a cohesive.
• Recruited a Services Business team to review the After Sales service contract proposition and make it into a highly marketable product to… Show more
• Recruited a Services Business team to review the After Sales service contract proposition and make it into a highly marketable product to enable Services to make a significant revenue contribution to the overall.
• Implemented a regional strategy to work with repair partners across the regions to enable Zebra to provide its customers with a local multilingual repair and technical helpdesk service. Identified and on-boarded new.
• Represented the Services organisation at partner conferences in Australia, Japan and New Zealand, presenting a new Service solution to support customers within the region Show less

United Kingdom

• In the role of Services Business Manager leading teams in EMEA covering Business Development, Service Product, Service Delivery, Spare Parts and Customer Service developing policies & processes to create a cohesive.
• Recruited a Services Business team to review the After Sales service contract proposition and make it into a highly marketable product to enable Services to make a significant revenue contribution to the overall.
• Recruited a Services Business team to review the After Sales service contract proposition and make it into a highly marketable product to enable Services to make a significant revenue contribution to the overall.
• Increased EMEA Services contract revenue from $4.5m (5% above target) in 2012 to $7.3m (40% above target) in 2013, securing contracts with customers including Tesco, Swiss Post, SNCF, Decathlon, Motorola and Shell.
• Implemented a regional strategy to work with repair partners across the regions to enable Zebra to provide its customers with a local multilingual repair and technical helpdesk service. Identified and on-boarded new.
• Represented the Services organisation at partner conferences in Europe and Middle East representing a new Service solution to support customers within the region

Principal AccountabilitiesManage Service Repair & Reverse Logistics Operation for North West Europe Mobile Devices region: UK, Ireland, Benelux & Nordics Coordinate direct reports in Third Party Maintainer (TPM) Vendor Management, Technical Support & Administration in all parts of the region.Maintain regional P&L account (c.$400k) & identify cost-saving.

Managed special projects rolling out new BT service to key Banking customersProject Management and resolution of post-service roll-out issues for Major Customer Accounts, e.g. Abbey National.Liasing with internal departments and external TPMs to resolve ongoing issues, e.g. voice, data, software, hardware, and network servicesManagement of the customer.

Single point of contact between Nortel Networks and designated network operators concerning all post implementation service issues.Primary contact between customer and service organisation = main KPI objective.Co-ordinated service teams to ensure that customer SLA service deliverables are met and exceeded.Directed regular service review meetings with the.

Primary contact between customer and service organisation = main KPI objective.Co-ordinated service teams to ensure that customer SLA service deliverables are met and exceeded.Directed regular service review meetings with the account team and the customer to establish and maintain high levels of customer satisfaction.Managed escalation path on behalf of.

I assisted in the set up of a Network Operations Centre where we launched video conferences for corporate customers, such as the Ford Motor Company, P&G, 3M & IBM; duties involved admin & technical troubleshooting.I also created a European Problem Management team to track technical & network issues involving 3rd parties, such as Tech Support teams &.