Annabelle Harvey Email & Phone Number

United Kingdom

Managing all aspects of a Caravan and Motorhome Club Site to a safe and efficient standard, while participating in all site tasksProviding high levels of customer service in accordance with the Club’s standards and proceduresMeeting members’ expectations and enhancing guest experienceTaking ownership of financial decisions by adhering to annual budgets and managing site expenditure in order to achieve profit targetsLeading and coaching site staff using 1-1s, appraisals and team meetings

East Sussex, England, United Kingdom

Resolving complex service delivery issues and complaints appropriately and in a timely mannerMonitoring and reviewing the effectiveness of services to improve performance and ensure best value for stakeholders and customersLiaising proactively with customers, stakeholders and colleagues and participating in the development of effective working relationshipsContributing to the provision of professional information, guidance and advice to County Council managers and County CouncillorsPreparing contract and tender documents and assisting with the tendering process

East Sussex, England, United Kingdom

Handling higher level complaints that could not be resolved by Customer AdvisorsEnsuring customers are obtaining the highest level of service by pursuing their interests with internal departments and external institutionsProviding extensive communication to County Councillors, senior managers and directors, in response to complaints received to their officesManaging a team of Customer Service Advisors who answer queries relating to Highways issues in East SussexMonitoring staff performance and ensuring departmental targets are being metConducting staff performance reviews, identifying personal objectives and setting newgoals

East Sussex, England, United Kingdom

Providing high quality, responsive communications to service users within agreed timescalesTaking ownership of proactive community engagement activityProducing and distributing various communications to internal and external stakeholdersProofreading and editing of all written correspondence created by Highways Liaison Officers before it is sent for higher level approval

Brighton, England, United Kingdom

Teaching IELTS and general English to college-aged studentsLesson planning, choosing appropriate and effective supplementary materialsExamination invigilation and markingReport writing, maintaining class records and updating the student databaseHolding regular tutor sessions to deal with any student queries or issues

Tokyo, Japan

Teaching English language to Japanese students, of various levels and ages

Ba (Hons) American Studies (2:1), American/United States Studies/Civilization

Celta (Certification In English Language Teaching To Adults)