Administrative Support Volunteer: Nps National Mall And Memorial Parks, Survey Lodge
• Leveraged in-depth knowledge of Washington, D.C. and the National Park Service to aid visitors, elevate their experience, and offer exceptional customer service through proficient communication and navigation assistance.• Monitored, recorded, and organized check-in and check-out calls from volunteers (VIPs), maintaining a VIP file, and ensuring accurate records of names, times, and hours served.• Operated various office and communication equipment (written and oral), including multi-line telephones, desktop computers, copiers, fax machines, and two-way radios, to facilitate efficient operations at Survey Lodge.