Annabelle Sappa Email & Phone Number

Paris, Fr

Région De Paris, France

⇨ Responsible for deliverables, schedule, cost and quality control of the projects in Europe, Asia, north and south America⇨ Keeping track of progress and ensuring that the projects are on time and on budget⇨ Supporting all project activities, monitoring and coordinating the requests from receipt through allocation and completion⇨ Request for quotation and gaining authorisation for all chargeable work to be completed by partners⇨ Preparation of mission orders and documentation… Show more ⇨ Responsible for deliverables, schedule, cost and quality control of the projects in Europe, Asia, north and south America⇨ Keeping track of progress and ensuring that the projects are on time and on budget⇨ Supporting all project activities, monitoring and coordinating the requests from receipt through allocation and completion⇨ Request for quotation and gaining authorisation for all chargeable work to be completed by partners⇨ Preparation of mission orders and documentation management⇨ Writing and translation of the company's internal procedure from French to English⇨ Proofreading and correction of English translations Show less

Paris

⇨ Analysis of the team's charged back ⇨ Guaranteed compliance with the quantitative performance targets, quality of service and decision rate ⇨ Analysis and monitoring of the unmet targets⇨ Ensured compliance with the procedures ⇨ Quality checks on incoming, outgoing calls and on customer files⇨ Training and integration of new employees⇨ Team planning⇨ Team payroll

Paris

⇨ Definition of recruitment needs⇨ Training and integration of new employees⇨ Identification of potential conflicts⇨ Management interviews⇨ Specifies the missions and objectives of the staff and service⇨ Incoming and outgoing calls to customer in order to check online orders⇨ Feedback regarding fraudulent practices to the manager⇨ Cancellation of fraudulent orders⇨ Fraud chase ⇨ Updating the blacklist⇨ Verification and validation of specific amount of non… Show more ⇨ Definition of recruitment needs⇨ Training and integration of new employees⇨ Identification of potential conflicts⇨ Management interviews⇨ Specifies the missions and objectives of the staff and service⇨ Incoming and outgoing calls to customer in order to check online orders⇨ Feedback regarding fraudulent practices to the manager⇨ Cancellation of fraudulent orders⇨ Fraud chase ⇨ Updating the blacklist⇨ Verification and validation of specific amount of non fraudulent orders set by the manager⇨ Observe a maximum rate of chargedback set by the manager⇨ Verification of documents sent by customers via email and fax Show less

Oxford, Royaume-Uni

⇨ Responsible for deliverables, schedule, cost and quality control of the projects⇨ Managing the production of the required project documentation, preparing projet and stage in conjunction with Team Managers⇨ Keeping track of progress and ensuring that the project is on time and on budget⇨ Supporting all project activities, monitoring and co-ordinating the requests from receipt through allocation and completion⇨ Monitoring and chasing all outstanding orders and requests⇨… Show more ⇨ Responsible for deliverables, schedule, cost and quality control of the projects⇨ Managing the production of the required project documentation, preparing projet and stage in conjunction with Team Managers⇨ Keeping track of progress and ensuring that the project is on time and on budget⇨ Supporting all project activities, monitoring and co-ordinating the requests from receipt through allocation and completion⇨ Monitoring and chasing all outstanding orders and requests⇨ Quoting and gaining authorisation for all chargeable work to be completed by the managed services team⇨ Assisting the Line Manager in the reporting of all chargeable requests Show less

Oxford

⇨ Investigating and resolving computer software and hardware problems of users

Oxford, Royaume-Uni

⇨ Conducting marketing & desktop research⇨ Lead generation and appointment settings in the IT sector

Oxford, Royaume-Uni

⇨ Supervising experience (Sales and Marketing level 2)⇨ Merchandising and display of stock; unpacking and processing of stock; performing regular stock checks⇨ Ensuring stock availability and range in designated area⇨ Answering phone enquiries⇨ Data input

Oxford, Royaume-Uni

⇨ Advising customer on the correct choice of books based on academic and literary experience⇨ Ordering stock of my choice for my sections which involved predicting future best-sellers⇨ Ordering correct titles and their stock level

Deug, English And American Literature, History And Politics

Bac Pro / A-Levels, Accounting & Secretarial Disciplines