Annabelle Thomson Email & Phone Number

Worthing, England, United Kingdom

Managing the Workflow Queues ensuring that the daily workload is consistently completed in line with agreed service standards. Always being ‘hands on’ and stepping in when required. Liaising with Offshore Team to engage additional resources as required.Responding to queries generated by Offshore Team and using this to identify ways of improving the.

Worthing, England, United Kingdom

Responsible to guide, coach, develop and motivate my team of eight CEC Reps.Handle customer escalations through telephone, ensuring that all post work is completed in line with FCA regulation and Company procedures.Control, review and monitor all service standards and activities to ensure they are being achieved.Use the Performance Management framework to.

Worthing, England, United Kingdom

Responsible for a portfolio of mid-size Corporate clients, AIM listed and FTSE 250.Managing and maintaining the client service desk generic inbox. Responding to share registration queries using problem solving skills and proactive thinking.Building and maintaining with new and existing clients through phone calls, email and meetings.Undertaking new IPOs.

Worthing, England, United Kingdom

Responsible for a base of customers, retaining their business, improving loyalty and revenue by understanding what products the customer needs.Trading, dealing and educating funeral directors across the UK on Allsop's products. Handling both incoming and outgoing customer service calls.Developing a good product knowledge to educate customers. Handling.

Brighton, United Kingdom

Focusing on driving improvements within the customer journey.Complaint escalations with intent to provide suitable solutions for both the business and the customer.Crisis management handling with recent successes on customer communication with those in resort.Handling multiple scenarios within crisis mode with proven customer postive feedback.Managing a.

Brighton, United Kingdom

Championing a new and exciting role within the Holiday Taxis Group for all customer types within the B2B, B2C, B2B2C and white label markets.Understanding and owning the customer journey and focusing on pain points and establishing how to reduce customer effort within the Operations Department through all the engagement channels.Assisting the Customer.

Elements Casino

Managed the operation of the Marketing Department and Customer Relations employees, including training, hiring, scheduling, supervising and evaluating. I led multiple large teams of over 30 staff. Responsible for the overall management of the customer relations operation at the site level. Assisted with the implementation of company directives and the.

Managed 30+ direct reports within the Marketing and Customer Relations departments helping achieve greater operational efficiencies and stronger employee relations. Led an operations crew, opened various new facilities including training and mentoring staff on operational procedures and marketing programs ensuring a flawless customer experience upon.

Made recommendations in the hiring, training, evaluating, rewarding and applied disciplinary or corrective counselling to staff.Supervised staff to meet and exceed performance expectations by establishing and maintaining a positive work environment and effective employee relations.Promoted and maintained the utmost integrity and highest calibre of customer.

Marketing Diploma

Digital Marketing Course

Introduction To Marketing

High School Diploma

Executive Business Courses