Responsibilities include;Maintenance Management:+ Oversee and ensure regular maintenance and repairs of the property to maintain high standards and comply with all regulations.+ Schedule and supervise maintenance work and ensure it is completed to high standards.+ Manage relationships with contractors, ensuring services are delivered on time and within budget.Lease and Contract Administration:+ Manage and maintain leases and contracts, ensuring all documents are up-to-date and comply with legal requirements.+ Handle lease terminations, and negotiations, ensuring terms are favourable to the organisation.+ Implement rent increases in accordance with the businesses objectives and lease agreements.+ Manage tenant relations, addressing any issues and concerns promptly to maintain high tenant satisfaction.Financial Management:+ Reconcile accounts to ensure accuracy in financial reports.+ Oversee the management of arrears to minimise financial risk and maintain financial health of the facility.+ Monitor and report on financial performance related to lease agreements and property expenses.Customer Relations:+ Serve as the primary point of contact for tenants, addressing and resolving issues related to leases, maintenance, and other inquiries.+ Enhance tenant retention by developing strong relationships through proactive communication and resolution of concerns.

For the majority of my tenure with the studio I was full-time however spent almost a year working part-time alongside my full-time role at Chevron, I was responsible for revamping parts of the business, driving brand success, and delivering exceptional events.Lease and Contract Management and Administration:+ Reviewed company leases and customer contracts, providing strategic insights.+ Analysed and reported on payment gateway contracts.Marketing Management:+ Redesigned the website and achieved top 2 Google rankings for 94% of products, services, and keywords.+ Developed and managed digital content, increasing social media reach by 580% on Facebook and 226% on Instagram.+ Spearheaded organic campaigns, enhancing brand awareness and conversion rates.+ Managed all social media content, conducted market research, and provided detailed analytics reports to stakeholders.+ Built analysis systems and automated lead funnels, increasing conversions and retention.+ Engaged with the team, boosting customer participation and content engagement.Event Coordination:+ Coordinated and assisted with fundraisers, internal/external events, and vendor management.+ Provided high-level support for the Head Event Coordinator, including event setup and packdown.Financial Management:+ Managed 400+ client accounts, handling enquiries, arrears, payments, and reconciliations.+ Analysed and reported on long-standing payment gateway errors, providing financial reports and forecasts to management.Leadership:+ Taught large classes, designed curriculums, and handled customer challenges, increasing retention.+ Trained office staff and successfully DJ'd eventsSales and Administration:+ Managed front-of-house duties, CRM system maintenance, and lead conversions.+ Gathered and reported data to management regularly.Maintenance:+ Oversaw contractors, from sourcing to supervising, and managed studio maintenance and repairs.

Maintained and reviewed Chevron’s national asset portfolio of over 300 Commercial, Industrial, and Retail leases, contracts, and licenses.Maintenance Management:+ Created and managed a maintenance system for the entire national portfolio.+ Led fortnightly team meetings with maintenance crews across Queensland to ensure progress and maintain oversight.+ Advised on lease obligations to assist with CapEx budgets and third-party maintenance reports.Lease and Contract Administration:+ Interpreted lease documentation to extract legal and financial clauses.+ Addressed landlord and tenant queries regarding lease/rental issues.+ Ensured compliance with lease obligations and provided high-level administrative support to the property team.+ Managed the property inbox and handled landlord and tenant notices.+ Abstracted and input executed lease documents into property management databases, ensuring accuracy.+ Maintained and updated internal/external reports (e.g., property site summaries, volume reporting).+ Facilitated the routing and signatures of legal documents, maintaining accurate filing on corporate servers.+ Executed tenant evictions and debt recovery processes.Financial Management:+ Allocated expenses accordingly+ Assisted stakeholders with payment inquiries.+ Managed arrears and collections, ensuring charges aligned with lease agreements.+ Collaborated with accounting and management for accurate, timely payment processing and expense approvals.Customer Relations:+ Developed and maintained positive relationships with internal departments and external stakeholders.+ Liaised with landlords to secure approvals or capital contributions for alterations and upgrades.

Private Residential Property Management:+ Managed a private residential portfolio, ensuring properties were well-maintained, operational, and cost-efficient.+ Handled tenant relations, leasing, renewals, and addressed concerns professionally.+ Conducted market research for property acquisitions, focusing on location, trends, and potential appreciation.+ Acquired properties through strategic negotiations and due diligence, ensuring sound investments.+ Marketed rental properties effectively, attracting qualified tenants via online platforms and local networks.+ Oversaw lease agreements, ensuring legal compliance and negotiating favorable terms.+ Stayed updated on rental regulations, landlord-tenant laws, and market trends.Maintenance & Improvements:+ Promptly addressed maintenance requests to ensure tenant satisfaction.+ Coordinated and supervised maintenance, repairs, and inspections to uphold safety and aesthetic standards.+ Worked with contractors to ensure timely, cost-effective service.+ Conducted property inspections to maintain value and regulatory compliance.Financial Management:+ Maintained accurate financial records, tracking income, expenses, and property budgets.+ Conducted financial reporting, including income statements and budget forecasts, to maximize ROI.+ Implemented strategies for tenant acquisition, lease management, and rent collection.Mining Camp Accommodation Management:Camp Operations:+ Managed daily operations of mining camp accommodations, ensuring safety and comfort for residents.+ Oversaw logistics including room assignments, housekeeping, and catering services.+ Developed policies to maintain cleanliness, safety, and resident satisfaction.Resident Relations:+ Addressed resident concerns promptly, enhancing their living experience.+ Developed activities to boost morale and used feedback for continuous improvement.

Led business growth by identifying opportunities, building relationships, and executing strategies to expand market presence.Market Research & Analysis:+ Conducted market research to identify new opportunities and assess market viability.+ Collected data from councils, businesses, and farmers for strategic planning.Strategic Planning & Revenue Growth:+ Developed strategies to achieve growth targets and align with company objectives.+ Collaborated on campaigns to attract and retain clients.Client Acquisition & Relationship Management:+ Established partnerships to enhance growth and market reach.+ Negotiated contracts and managed client relationships.+ Organised events to secure community engagement and expand services.Reporting & Analysis:+ Monitored business development performance and provided reports to management.+ Adjusted strategies based on data and market trends.Marketing Management:+ Built sales funnels in Meta and Infusionsoft, driving conversions.+ Designed and executed email marketing campaigns to increase revenue.+ Optimised landing pages and email templates to align with branding goals.+ Developed social media strategies, adapting to trends for optimal performance.Financial Management:+ Restructured trusts for asset protection and tax management.+ Managed bookkeeping, accounts, payroll, and reconciliations.+ Prepared and analysed financial statements for management.Operations & Sales:+ Managed CRM workflows for accurate communication.+ Led admin team, handling office duties and client negotiations to expand business.

Nationally Acredited

Office Operations Management:+ Oversaw office management, ensuring a clean workspace, managing supplies, and maintaining equipment.+ Coordinated services like cleaning and maintenance.+ Enforced office policies for smooth operations and liaised with vendors.+ Created customised charts and timesheets to address fuel theft, maintenance discrepancies, and track consumption.Administration:+ Managed fleet maintenance and DERM documentation (EPA Eco Access, Annual Returns, etc.).+ Provided administrative support to leadership, including scheduling, travel arrangements, and report preparation.+ Handled correspondence, organised files, and managed documentation (contracts, invoices).+ Implemented health and safety policies, developed procedures for streamlining operations, and monitored IVMS.Financial Management:+ Assisted HR with payroll, benefits administration, and maintaining employee records.+ Managed vehicle registration and payments for the Roma Fleet.+ Established and updated asset lists, managed petty cash, and supported payroll and benefits inquiries.Team Support:+ Supported leadership with scheduling, travel arrangements, and report preparation.+ Managed incoming/outgoing correspondence and facilitated inter-departmental communication..Human Resources:+ Developed recruitment strategies, managed the hiring process, and collaborated with department heads on job descriptions.+ Established training matrices and managed onboarding programs to enhance engagement and retention.+ Conducted orientation sessions to integrate new hires into company culture and policies.

Cert IV - Business

- Provide exceptional customer service by greeting guests, taking orders, and serving a wide range of beverages and cocktails in a fast-paced bar environment.- Maintain a clean and organized bar area, including restocking supplies, arranging glassware, and sanitizing surfaces, in compliance with health and safety regulations.- Engage with customers, offering recommendations, answering inquiries, and creating a welcoming and friendly atmosphere.- Handle cash transactions, operate the point-of-sale system, and maintain accurate cash drawer records with high attention to detail.- Monitor and control bar inventory, tracking stock levels, anticipating supply needs, and placing orders to ensure sufficient availability of beverages and supplies.- Comply with responsible alcohol service guidelines, verifying the age and sobriety of customers, and preventing overconsumption or serving to intoxicated individuals.- Assist in the setup and breakdown of the bar area, including arranging furniture, cleaning glassware, and restocking for efficient operations.- Oversee the day-to-day operation of poker machines, ensuring they are fully functional, secure, and in compliance with regulations.- Ensure strict adherence to all applicable laws, regulations, and licensing requirements related to poker machine operations, including those set forth by the relevant state or territory regulatory bodies.- Develop and maintain strong relationships with regulatory bodies to facilitate open communication and address any compliance-related matters.- Monitor and manage financial aspects of poker machine operations, including cash handling, float management, and accurate accounting of revenues and expenses.

Day to Day control and Management of the Leather/Lace UnitMaintaining Health and Safety Responsible for overall lacing dispatchLacing Machines' operatorLace stock control managementHandling all incoming and outgoing of suppliesCompleted monthly stocktakesReceiving orders, packaging and dispatching goodsSpecialised orders to specificationsLace Unit's Administration Duties