Annabelle Wright Email & Phone Number

New York, Ny, Us

Chicago, Illinois, Us

New York, New York, Us

EDF Salesforce product manager and senior manager of the IT Applications Salesforce team. Lead solution design initiatives and architecture of our Salesforce platform and integrated solutions across the organization. Work with consulting and integration partners to help lead enterprise-wide Salesforce implementation on to a new Salesforce platform with Non-Profit Success Pack (NPSP) to streamline and develop business processes to optimize operational efficiencies across the organization.Creator of EDF Salesforce Skill Up and Mentorship program designed to foster continued development and learning of the Salesforce platform and increase collaboration between IT and other EDF departments.

New York, New York, Us

Salesforce Administrator for platform integrated with Luminate CRM for non-profit constituent management and business processes. Manage Salesforce configuration, customization, process development and streamlining for Development, Donor Records, Membership, EDF Programs and Operations Departments including creation of overview documentation and end user training. Technical Lead on EDF Salesforce Governance Committee. Key projects and responsibilities include:Management of project, solution design, and migration of metadata configuration and data to single Salesforce platform for organization including all fields, profiles, page layouts, workflows, validation rules, list views, reports, dashboards, and permissions. Utilized Metazoa Snapshot as part of deployment process.Created and streamlined IT Help Desk ticketing system, purchasing process, and asset management in Salesforce. Managed configuration set up, testing, and documentation for rollout of Cornerstone Learning Management System to entire EDF staff.Handle weekly/monthly data maintenance tasks and ongoing ad hoc request including use of CRM Fusion Demand Tools for de-duplication, mass updates, and mass lead conversion process.

New York, Ny, Us

Managed all Salesforce Administrator system processes, customization, and configuration to optimize efficiency of CRM processes for Executive Leadership, Sales, Marketing, Operations, Business Solutions, and People Solution teams. Managed and executed prospect marketing and outreach programs utilizing Pardot marketing automation. Created reports and dashboards to capture key metrics and data insight. Created data quality procedures, conducted system audits, and ensure highest level of data integrity in Salesforce CRM system. Conducted cross functional end user training programs.

Costa Mesa, Ca, Us

Experian Consumer Insights (2013)Lead Salesforce Administrator and Project Manager for CRM system integration to single CRM platform (Salesforce.com). Includes data migration and creation of data quality procedures; conducting system audits; identification and development of CRM business processes (lead & campaign management, sales opportunity & order process, contract management & execution, and commission processing); creation of dashboards & reports to capture key KPI metrics for Sales, Services and Marketing; and creation of user training program and user guides to optimize operations efficiencies of CRM platform to meet business requirements.Experian Hitwise (2011-2013)Managed all Salesforce Administrator system processes and customization to optimize efficiency of CRM processes; Processed monthly, quarterly, and annual commission compensation plans for Sales and Client Services teams; Created reports and data analysis from multiple source systems to provide insight to key Sales, Marketing and Finance metrics; and Managed Client Support Manager team to ensure optimal contract execution and account& user management processes.

Costa Mesa, Ca, Us

Sales Operations Manager (2009-2011) / Sales Operations Specialist (2008-2009)Led the design; development and implementation of a customer database solution integrating data from multiple source systems include CRM, Finance, and Human Resource data to provide valuable client insight and metrics. Product Manager for ECOA and eAppend products, including pricing, contracts and working with 3rd parties to ensure execution of the requested service. Managed Sales Operations administrative staff providing leadership and guidance in skill development in the areas of presentation development, sales documentation & RFPs, sales reports, contract management, and internal CRM and Finance systems.

Costa Mesa, Ca, Us

Managed Salesforce Administrator system processes and customizations including implementation of system enhancements, onboarding, dashboard & reports; workflows & alerts and training end user to ensure optimal efficiency of CRM system. Developed strategic and tactical analysis, reports and programs for Executive team to measure forecast revenue potential and sales performance.

Costa Mesa, Ca, Us

Managed administrative staff and provided leadership and guidance in areas of presentation development, contract management, salesforce.com usage to meet business department objectives. Developed reporting systems with CRM and Financial data analysis to provide insight on key sales metrics. Served as Office Manager and Event planner for office relocation projects and Executive & Sales client and industry events. Provided administrative support to President and COO.

Costa Mesa, Ca, Us

Provided insight and data analysis of revenue, expense and pipeline opportunities through report creation from finance and CRM data. Assisted in ongoing budgeting and forecast process. Provided administrative support to Managing Vice President of Sales.

Bachelor Of Science (Bs), Marketing Management

Data + Ai + Crm & Training Program