The Customer Collective partners with organisations who need strategic and tactical customer, marketing and communications expertise. Basing my know-how from roles in retail, services franchise, not for profit, professional and health services, and local government, I also have a keen interest in the challenges of building customer-orientated business cultures within the Aged Care and Dental Care sectors. Through The Customer Collective, I work with great people to deliver innovation, quality and growth.What we can do for you:• Map your customer’s journey and experience • Get your teams on board with a customer focus • Run staff workshops to drive culture change and service excellence• Help you to improve customer satisfaction and loyalty• Help you hear what your customers are saying about their experience with your business• Develop teams that collaborate on service • Help you to communicate with your customers more effectively• Create and run events that will strengthen client relationships• Achieve customer growth, increase revenue and improve profit margins• Build marketing strategies and campaigns that will deliver your business goalsIndustries we know:• Local Government• Professional Services• Health Services• Retail• Advertising Media

Develop and manage the delivery of strategic marketing, communications, events and sponsorship, public relations and customer service.

B2B marketing and events, business development coaching.

Strategic and tactical marketing, brand management, PR and crisis management, corporate sponsorship, events and donor relationships

Retail