Anna Beth Denny Email & Phone Number

Dallas/Fort Worth Area

Treasury Management Migration Specialist – Provided software support to Treasury Management commercial relationships migrating to a new RDC system (JHA SmartPay) and E-Treasury platform (Fiserv suite of Treasury Management products). Managed client interactions using Salesforce, engaged back-office support using EnAct Workflow. Using Microsoft Teams meetings, walked clients through equipment set up, software installation, password resets and product training. Participated in daily Agile style stand up meetings. Trained and mentored new hires on software usage and best practices.Analysis Product Specialist – Respond to internal requests regarding the Extended Account Analysis (XAA) system including onboarding, offboarding, client maintenance, special pricing/processing, monthly statements and periodic reports to internal business units, branches and Senior Management using FIS Insight and various Access databases. Implemented a process for automating the creation of monthly XAA reports from an Access database and generate automated emails to send the reports to the appropriate receipients. Trained and mentored new hires on software usage and best practices.Remote Deposit Capture Migration Specialist – Provided application and technical support to high value relationships manually migrating to a new RDC system (ITMS). Walked clients through equipment set up, driver installation, first-time login and product training. Trained and mentored new hires on software usage and best practices.Senior Treasury Management Support Analyst – Supported treasury management customers and treasury sales team by phone or email. Provided tier 3 technical and application support for Online Banking (Q2), Remote Deposit Capture (JHA Profit Stars), Online Wires (Q2), Wires and Positive Pay tied to JHA Silverlake. Also provided onboarding and support for Lockbox products. Trained and mentored new hires on software usage and best practices.

Dallas/Fort Worth Area

Responsible for engaging management level staff to understand reporting requirements and support business needs for the loan and retail deposit business units. Provide reporting to develop data driven strategies to support growth of business lines. Provide data support for end-user analytics and business intelligence; prepare report definitions and designs; develop and implement data validation requirements.

Dallas/Fort Worth Area

Working in partnership with Management, Business Units, and project team members, the Default Reporting Manager researches and analyzes, evaluates and documents proposed solutions to support the Company's business initiatives to achieve preferred outcomes. Utilize project management experience with both business and technical expertise in default mortgage loan reporting. Responsible for reviewing investor default reporting requirements and automated Fiserv reports to identify any gaps. Responsible for assisting with systems, report testing, data balancing and the design of any needed reports. Analyze, troubleshoot, and resolve issues encountered during testing and implementation, serve as the project subject matter expert during construction and implementation stages. Develop reasonable time estimates for project team tasks, and complete assigned tasks in a timely manner with a high level of quality. Escalate to management any deficiencies, problems, or concerns that might be a potential risk.

Garland, Tx

• Relationship manager for Fiserv (ITI) Premier Navigator suite of products. Resolve chronic and production issues by escalating to Fiserv management as needed. Review technical documentation to evaluate options and liaise with business units. • Manage technical and high visibility projects associated with Fiserv Navigator and interfaced third party software. Primary contact for programming changes and software installations for related vendors. Perform data mapping, testing and application support for 29 branches and 2 operation centers throughout the United States. Successfully led the acquired bank’s MIS/IT Task Force for systematic and infrastructure integration of United Central Bank into Hanmi Bank, orchestrated a bank wide system validation after a Fiserv data center migration, and direct the bank’s participation in Fiserv’s annual business continuity (BCP) exercise.• Product manager for IBM Cognos business analytics SQL report writer linked with Fiserv Premier (ITI) Navigator. Manage user access, perform training and provide end user support. Create complex queries, data extracts, and scheduled jobs by translating user defined requirements into reporting solutions for senior management. Prepared monthly Master Loan Portfolio and quarterly ALLL database requiring significant manual customization used by various departments for financial reporting needs.• Manage security access control for Fiserv (ITI) related products. Responsible for granting, changing or revoking user access based on bank IT policy and internal controls. Perform periodic user access reviews with managers using a risk based approach to ensure the least level of access needed for job duties.

Garland, Texas

• Managed the user experience with Fiserv (ITI) Premier Navigator suite of products. Liaison with Fiserv management for chronic or high visibility production issues on behalf of the affected business unit. Implemented regular conference calls with vendor to improve accountability and expedite resolutions. Successfully reduced the number of issues from 65 to 8 within a 4 month period.• Technical project lead on high visibility implementations such as mobile banking, e-statements for the Retail Operations department. Coordinated software implementations with the IT department, communicated important information to senior management and branch personnel. Prepared and delivered training materials related to software upgrades to affected business units.• Administrator for IBM Cognos business analytics linked with Fiserv Premier (ITI) Navigator including security, training and end user support. Create complex queries, data extracts, and scheduled jobs by translating user defined requirements into reporting solutions for all levels of end users.

Dallas/Fort Worth Area

Assisting in identyfing and documenting impacts to high value clients for cash vault services converting from Wachovia Bank to Wells Fargo Bank. Create PowerPoint presentations and Excel spreadsheets to be used by bank personnel in making customer presentations.

Sales and software support of ACH and credit card processing software.

• Responsible for supporting logistics software used to manage shipments, routes and agents.Provided application support for logistics software including developing procedures for standardized usage, system training, application security, data entry/processing and error resolution. Developed monitoring process that resulted in an additional $5,000 month in revenue. Served in a previous capacity of Customer Service Manager.

Direct supervision of administrative assistant and indirect supervision of 3 sales representatives. Website administration for multiple websites including new products, graphics design, and order management. Other duties included A/P, A/R, payroll, inventory management, treasury management, credit decisions, sales support and human resources.

Managed a staff of 3 Assistant Route Managers and 70 Independent Contractors. Responsible for all human resources issues for employees and contract negotiations with Independent Contractors. Responsible for documenting, tracking and coordinating resolution of all client issues by phone or face-to-face. Account manager for small to medium sized financial services companies.• Sales and implementation of Routed and On Demand courier services.

Product Manager and subject matter expert for core processing system. Also served as System Administrator and provided application support for treasury management and other mission critical systems. Provided project management support for software conversions and implementation including RFP’s, business design requirement documents and QA testing for all banking applications.

Education Coordinator/Manager - Coordinate training needs for internal and external customers for Peerless division. Managed personnel in material preparation, presentation delivery and training methodology.Customer Support Team Leader - Supervised two employees responsible for providing application and post-conversion support. Performed system conversion activities for various financial software systems.

Provided technical support in call center environment for client/server banking software.

Bachelor Of Science - Bs, Business Administration, Management And Operations

WGU's College of Business programs are accredited by the Accreditation Council for Business Schools and Programs.

Aap, Electronic Payments Certification

Activities and Societies: Earned Accredited ACH Professional (AAP) certification in 2008. Renewed certification through 2023.Attend.

Associate Of Arts And Sciences - Aas, Management

Graduated from Eastfield College in Mesquite, Texas, part of the Dallas Community Colleges.