- Helped with customers’ queries during peak seasons- Mediated between two parties (Guests and Hosts) to resolve conflicts and misunderstandings, educated about interface and company’s policy, investigated and reported technical errors to a tech team- Achieved agreements or settlements between customers, balancing with business needs

- Managed stock and special purchase orders from their processing and tracking to scheduling their delivery, invoicing and receiving payments in the system- Coordinated with multiple stakeholders (four stores’ receiving departments and their sales associates, shipping and trucking companies, and the company warehouse), while working across different time zones