Anna Blanco Email & Phone Number

San Juan, Puerto Rico

• Designed and implemented the User Experience Support protocol for the web based application used by the Puerto Rico Department of Health to manage Covid-19 data. This process considered laboratory and hospital.
• Developed standards for service operations for User… Show more Designed and implemented the User Experience Support protocol for the web based application used by the Puerto Rico Department of Health to manage Covid-19.
• Developed standards for service operations for User Support; targeting citizens, laboratory staff, and epidemiologists, and solved 2,563 situations since January 2021
• Automatized Customer Relationship Management Software (CRM) used by User Support Team
• Executed departmental efficiency processes which positively impacted profitability and customer satisfaction
• Developed the processes of troubleshooting and quality management of laboratory reporting for more than 600 laboratories.

Puerto Rico

• Manage delivery applications starting process including software installation and sales performance
• Develop the brand image and social media marketing strategies for clients in accordance with the client's objectives and budgets
• Keep track of KPI to enforce and monitor strategic effectiveness
• Create and manage brand content and collaborate with creative teams to enhance the brand image with multimedia content
• Develop and maintain websites, add more appealing features and… Show more
• Develop and maintain websites, add more appealing features and update website content on a daily basis

San Juan, Puerto Rico

• Developed strategy for site's content, as well as managed and created content
• Provides strategic insight and direction for digital content strategy and brand communication

• Conducted industry and market research, particularly in the healthcare industry, and participated in the process of survey creations
• Conducted in field in-depth interviews to evaluate customers’ perceptions and analyzed collected data
• Collaborated through the drafting of reports.
• Attended and conducted Customer-Centric approach and co-developed workshops for Customer Service employees

San Juan, Puerto Rico

• Created and facilitated emotional intelligence workshops for kids from 8-13 years
• Managed a program designed to develop and strengthen participants’ multiple cognitive skills, such as memory, visual discrimination, and auditory processing
• Schedule training and keep track of trainees’ progress
• Designed strategies and tools to assess children with functional diversity
• Provided support one on one in the process of completing the program and guided through educational… Show more
• Provided support one on one in the process of completing the program and guided through educational strategies