Anna Bogovalova Email & Phone Number

Vancouver, British Columbia, Canada

• Oversee a national contract with Air Canada West Region, ensuring precise project execution aligned with contract parameters. Realized a remarkable 15% improvement in project efficiency within the initial year.• Manage project budgeting, scope analysis, and risk identification to contribute to a 10% reduction in project costs over the last 18 months. Providing detailed analyses to FM leadership for informed decision-making.• Implemented cost-saving measures resulting in a 15% enhancement in contract cost management, maximizing profitability.• Achieving a 25% reduction in discrepancies and payment delays through the implementation of improved billing accuracy.• Cultivating strong vendor relationships and achieving a 25% improvement in contractor performance. Overseeing consultant and contractor performance, managing schedules, and ensuring deliverables are met.• Developing and maintaining positive relationships with stakeholders, leading meetings, and addressing issues to represent client interests effectively.• Conducting equipment condition assessments and recommending improvements for a notable 17% increase in operational efficiencies.• Managing maintenance activities, critical repairs, and service requests for timely completion. Promoting proactive maintenance practices to comply with policies and regulations, resulting in a 17% increase in operational efficiencies over the first 18 months.• Organizing tenders and creating detailed RFPs, contributing to a 15% increase in successful project acquisitions.• Maintaining detailed records in software, resulting in a 20% improvement in task and project tracking.• Mentoring team members, contributing to a 25% increase in individual performance metrics, project efficiency, and client satisfaction scores

Vancouver

Coordinated key customer accounts, resulting in annual revenue growth of 15-18%.Implemented and supervised JD Edwards contracts, enhancing project efficiency by 10% and ensuring compliance with requirements.Led contract activities, including payroll, accounts receivable and payables, salary recovery, cost transfers, and purchase orders.• Coordinated key customer accounts, including large public and commercial facilities and P3 projects resulting in annual revenue growth of 15-18%.• Implemented and supervised JD Edwards contracts, enhancing project efficiency by 10% and ensuring compliance with requirements.• Led contract activities, including payroll, accounts receivable and payables, salary recovery, cost transfers, and purchase orders.• Managed client billing and achieved a 50% reduction in overdue invoices through streamlined billing practices.• Conducted monthly reconciliation of billed and unbilled projects, resolving discrepancies promptly, and achieving a 20% reduction in unresolved items for enhanced financial accuracy.• Utilized JDE for job setup, labor costs, rates, and markup tables, resulting in a 12% increase in financial accuracy.• Modernized and troubleshooted projects/contracts in JD Edwards, ensuring a 15% improvement in system efficiency.• Managed contract budgets on a monthly/annual basis, leading to a 15% reduction in project costs, and tracked key performance indicators for efficient project execution.• Efficiently communicated with stakeholders, clients, and team members, organized internal and external meetings, and prepared agendas and meeting minutes, improving relationships, project efficiency, and client satisfaction.• Mentored and supervised over 10 new employees for a skilled and motivated workforce.

Metro Vancouver. Bc. Canada

● Processed loading tickets and fuel invoices using JD Edwards and Infosys, reducing invoice processing time by 20% for improved operational efficiency and cost savings.● Implemented systematic procedures to set up, review, and balance branch inventories within the system, achieving a 15% improvement in inventory accuracy.● Set up and maintained customer accounts, contributing to a 10% increase in credit approvals and streamlining processes for enhanced customer account management.● Executed the preparation, issuance, and distribution of receipts, bills, and invoices for goods delivered, resulting in a 25% improvement in documentation efficiency through automated systems.

Vancouver, Canada Area

● Supported users to create new and maintain current accounts/campaigns using ZenDesk customer service software and online correspondence. Helped identify and resolve payment (PayPal/WePay) and other technical issues to guarantee high level of customer satisfaction for both contributors and creators of campaigns;● Monitored, vetted and analyzed organizational and personal campaigns, following standard processes and procedures aimed at fraud, spam or raffle prevention;● Responded to inquiries, concerns, and requests about products and services. Diagnosed, identified and troubleshot technical issues concerning performance, functionality, and connectivity to ensure smooth and successful launch and life cycle of campaigns.

Vancouver, Canada Area

● Maintained a high level of Mazda and competitor product knowledge (prices, available services, accessories, financing and leasing options) to enable effectively handle objections and generate options during negotiations.● Achieved and exceeded monthly sales targets of new and pre-owned vehicles by identifying customers’ needs and offering right products and services while delivering an outstanding level of customer service and experience.● Handled customer complaints and ensured their effective resolution to improve high level of customer satisfaction.

London, United Kingdom

• Produced and analyzed monthly competitor surveys of the new and existing products of Russian mortgage lending market to facilitate accurate mark-to-market portfolio valuations for the client which held a portfolio of Russian mortgage loans.

Moscow, Russian Federation

● Developed new financial products and services to ensure their success life cycle—conception, definition, launch, and post-launch to increase the profitability of new and existing products and services.● Reduced time spent on training, and increased sales staff productivity by producing manuals and sales scripts;● Developed and implemented a new incentive system for partner to increase B2B sales by 50%.● Initiated and oversaw development of automated loan processing and underwriting system to reduce paper usage, flow times, fraud risks, forgeries and irrecoverable losses.● Assisted with couching of personnel and monitoring branch activities to ensure adherence to bank policies and procedures, archive sales plans, and increase customer satisfaction.

Moscow, Russian Federation

● Won The Best Dealership Award 2005.● Provided customer service support to key and corporate accounts to grow wholesale loan volumes by 20%.● Negotiated better customer financing options with partner banks, insurance and leasing companies to boost B2C sales volumes by 7%.● Handled and successfully resolved customer’s complaints to ensure an excellent standard of service and a high level of customer satisfaction.

Moscow, Russian Federation

● Established relationships with new customers and maintained contact with existing customers. Identified customer needs to detect sales opportunities, arrange test drives, negotiate price variations, financing arrangements and delivery options to ensure high level of customer satisfaction and accomplish sales targets. Accurately completed associated paperwork and pre-delivery inspections to provide excellent customer experience and guarantee timely delivery of orders.

Master Degree, Economics, Finance And Credit

Master'S Degree, Road And Airfield Engineering