• Liderazgo estratégico en el diseño, implementación y supervisión de programas académicos de Irlanda, Reino Unido, Francia y Alemania, asegurando su alineación con los objetivos globales y estándares de calidad de la organización.• Desarrollo de acuerdos y convenios con instituciones educativas públicas y privadas españolas y europeas, lo que ha permitido la expansión de programas académicos de corta y larga duración y el aumento exponencial de la oferta formativa los últimos 12 meses.• Supervisión de la gestión operativa y logística de los programas, incluyendo la coordinación de visados, vuelos, alojamiento, asignación de escuelas y servicios de bienestar estudiantil.• Colaboración con más de 50 coordinadores.• Control y optimización de presupuestos.• Evaluación continua de la experiencia estudiantil, implementando sistemas de retroalimentación y análisis de KPIs, lo que ha permitido mejorar la satisfacción de los participantes y la tranquilidad de los padres a través de mejoras en la planificación académica y operativa.• Cumplimiento normativo internacional, asegurando que todos los programas académicos cumplan con los requisitos legales y académicos de los países en los que se desarrollan.• Creación de entornos virtuales para facilitar la interacción entre estudiantes y coordinadores, incrementando la satisfacción estudiantil.• Representación de la organización en ferias internacionales y conferencias educativas.• Gestión de convalidaciones con los organismos autonómicos correspondientes.

• Group Instruction: Taught classes of 10 students across levels from A2 to C1.2, including conversation-focused lectures.• Diverse Student Range: Delivered tailored lessons to students from kids to advanced learners, adjusting methods to meet varying language proficiencies.• Official Course Material: Utilized Cambridge Assessment and Oxford textbooks, ensuring alignment with recognized language standards.• Conversational Skills Development: Led interactive conversation lectures, enhancing students' speaking fluency.• Mentoring & Reporting: Provided ongoing mentoring and prepared detailed follow-up reports to track individual progress.

• Team Coordination: Led a team of 6 teachers, ensuring effective class delivery and consistent performance.• Mentoring & Reporting: Provided mentoring and generated follow-up reports to track student progress.• Group Instruction: Taught small classes (8 students), from toddlers to high-intermediate levels.• Dynamic Methodology: Combined interactive teaching with official course materials.• FCE & Exam Prep: Specialized in FCE training and exam preparation for small groups.

• Booking Management (Poseidon) via Phone and Email:Handle and manage bookings using the Poseidon system, ensuring smooth transactions for both B2B and B2C clients. This includes processing new bookings, managing modifications, cancellations, and performing timely follow-ups to confirm details and resolve any booking-related issues.• Client Consultations and Pre-Travel Support:- Manage online and offline meetings with families and clients to provide essential travel information, addressing pre-travel concerns, and ensuring they have all necessary details for a stress-free travel experience.- Act as a reliable point of contact for clients, offering expert advice and tailored solutions to their needs.• Problem-Solving and Troubleshooting:Demonstrate strong troubleshooting skills by making quick, effective decisions to resolve customer issues. Use resourceful approaches to identify solutions and ensure high levels of customer satisfaction in time-sensitive situations.• After-Sales Support and Issue Tracking:Oversee and track after-sales issues, ensuring prompt resolution of complaints and concerns. Maintain communication with clients post-purchase to ensure they receive continuous support and that any additional requests are managed efficiently.• Emergency Call Management:Respond to emergency calls with urgency, handling last-minute travel disruptions such as flight cancellations, hotel bookings, and on-site issues with students at their destinations. Implement quick solutions to minimize travel interruptions and ensure client safety and satisfaction.• Financial Balances and Payment Management:Monitor and manage financial transactions, ensuring that all payments, flights, accommodations, and non-confirmed bookings are processed correctly. Claim outstanding payments and ensure that financial balances are maintained accurately, working closely with accounting teams and clients to resolve any discrepancies.

• Managing bookings through PMS Tesipro• Attending calls and emails, solving queries and issues• Providing information about services, fares, events and others• Suggesting points of interest, touristic routes and places/restaurants• Supervising and coordinating with housekeeper that all areas of the hotel have been set-up for new customers and upcoming events• Planning and supervision of logistics and events indoors/outdoors and coordinating within departments involved in the organization of the event itself• Setting up room and hotel decoration• Attending requirements from other departments of the hotel

• GDS Galileo• Budgeting packages to retail travel agencies• Providing and managing all relevant information for the trip itself (visas, passports,...)• Processing and updating contracts from associated companies• Checking and validating individual contracts & Supplying agencies' partners with extranet user details • Updating website with special offers and packages• Translation of documents SPA-ENG-SPA

• Answering calls / emails and budgeting bookings• Dealing with TESIPRO to manage bookings• Providing information about the city of Barcelona and surroundings: trips, excursions, sightseeing, restaurants...• Coordinating room availability with housekeepers• Check-ins and Check-outs

• Answering calls/emails and budgeting bookings• Coordinating with housekeeper and maintenance• Organizing cleaning schedules• Preparing touristic lease agreements • Receiving guests/check-ins and check-outs• Networking: looking for fairs and events to assist• Reporting Google Analytics results

• GDS Amadeus• Flight booking• Provide information about a destination/cruise• Trips budgeting• Assist with all the paperwork needed in a travel pack