In her role as director of Program Support, Ms. Booth has merged her knowledge of demand respond and energy efficiency programs with her drive for performance, as well as her experience creating and managing content to support the GoodCents Quality Control Program. Ms. Booth successfully managed the following business segments:Quality Assurance Program: Co-authored a QA program to create business processes that foster an environment of root cause analysis, corrective action plans, and regular QA reporting to ensure Quality is reflected, represented, and demonstrated in every action. Standardization: responsible for analyzing all documentation related to every program and standardizing the program delivery model, to ensure 100% delivery of contractual, verbal, and communicated obligations and commitments. Having established service delivery standards allows programs to be measured and analyzed on a consistent basis for compliance and quality. Error Management: Ms. Booth’s approach to error management is influenced by the Lean Six Sigma quality assurance methodology. Lean Six Sigma is a business improvement practice that sets objectives, collects data, and analyzes results in an effort to identify and reduce defects in products and services. This is a process to monitor, regulate, optimize, and stabilize business performance. This approach also implements a process to identify defects, pinpoint causes, and execute correction plans. KPIs, Scorecards, and QC Metrics are developed to analyze the progress of the QA Plan. Training, corrective action plans, and individualized as well as team coaching represent the tools deployed to reduce errors and eliminate deficiencies.

Ms. Booth managed the design and implementation of customer marketing and engagement programs for utility clients. Ms. Booth is also responsible for the development of the initial marketing and engagement plan for the largest statewide energy efficiency program in the country, integrating 5 EE programs across 6 IOUs and municipal power providers. • Community Outreach & Enrichment Program: Developed a unique community enrichment program for a statewide, multi-utility program with the community outreach and enrichment channel having the greatest success. In years 2012-2013, the channel produced:o 1,200 participating organizationso 53,700 customer enrollmentso Over 40,000 Home Energy Assessments Completedo Over $1.3 Million invested back into local charities and not-for-profit organizations• Trade Ally Networks: Developed a Trade Ally Network program for a gas utility client that has produced successful results over the past three years for a program that was a legacy program being considered for cancellation in 2011. The TA program design by Ms. Booth has produced the following results: o 110 participating Trade Allieso Almost 15,000 customers successfully enrolled in EE program since September 2011o Over 12,000 Home Energy Assessments Completed o Two-time award winner of the EPA Energy Star® Award For Excellence In Energy Efficiency Program Deliveryo Over $3.4 Million paid out in efficiency rebates to over 6,000 homeownerso More than $30 Million invested back into local economy• Neighborhood Canvassing: Developed and piloted an extremely successful neighborhood canvassing program for a major electricity IOU with a legacy DR program. The neighborhood canvassing program produced the following results:o Over 8,000 customer enrollments during the 7 month pilot periodo Over 6,500 installed DR devices (thermostats and LCDs)