Ann Abraham Email & Phone Number

California, United States

San Francisco, Ca, Us

• Provided on-call support and resolving 95% of issues within agreed-upon SLA timeframes, ensuring uninterrupted operations.• Assumed responsibility for managing releases, ensuring smooth deployment processes and minimizing downtime.• Enhanced system performance by optimizing data querying methods, resulting in faster and more efficient data retrieval processes.• Spearheaded API development for Environment Builder, leading to 50% increase in system automation and 40% decrease in manual configuration efforts.• Addressed and fulfilled 100% of customer feature requests, achieving customer satisfaction rating of 95% and driving repeat business.

San Francisco, Ca, Us

• Designed and developed intuitive UI for enhanced visualization of manufacturing KPIs.• Played a key role in the development of the ETL3 pipeline, streamlining data processing and enhancing operational efficiency.• Delivered high-quality software solutions on schedule by prioritizing tasks effectively and managing project timelines.• Augmented the existing application by integrating new models, resulting in securing a customer commitment.• Demonstrated punctual handling of platform support and maintenance tickets, as well as addressing client blockers and feature requests promptly.

San Francisco, Ca, Us

• Independently developed an application lauded by clients for enhancing shop floor experience through real-time visual monitoring, resulting in heightened in-shift performance.• Incorporated validation checks using Python formencode to reduce configuration errors, thereby enhancing data quality for data engineers.• Demonstrated punctual handling of platform support and maintenance tickets, as well as addressing client blockers and feature requests promptly.• Added validation checks using python formencode to decrease errors in the configs used by the platform to generate data and thus increasing the data quality for data engineers. • Improved the platform experience by implementing snapshot testing on the mostly used analytics applications thereby increasing the error capture rate before deployment by 10-15%

San Jose, Ca, Us

As Lead Engineer for eBay's Internet marketing team, I spearheaded transformative initiatives that drove significant impact for the company:• Enhanced Data Attribution: Led the charge in attributing clickstream data on mobile apps, collaborating closely with publishers to validate information. This initiative revolutionized our data analytics capabilities, providing invaluable insights into user behavior and campaign effectiveness.• Optimized User Segmentation: Implemented cutting-edge real-time user behavior segmentation techniques, resulting in a substantial boost in advertiser revenue for eBay agencies. By effectively targeting and engaging with our audience, we maximized the return on investment for our marketing efforts.• Streamlined Data Infrastructure: Managed the monitoring and maintenance of servers for near real-time data transmission, ensuring seamless operations and data availability for critical marketing activities.• Empowered Data-Driven Decisions: Developed internal tools and dashboards for real-time data analysis, empowering teams across the organization to make informed decisions and drive business growth.• Global Troubleshooting Support: As the Point of Contact for troubleshooting in Mexico and LATAM, I provided essential support, ensuring smooth operations and resolving issues promptly to maintain optimal performance in key markets.• Technical Proficiency: Proficient in various technologies including Java, Redis, Cassandra, Couchbase, Shell scripting, Python, SQL (Teradata), and Kafka data pipelines. Leveraged these skills to architect robust data solutions and streamline data processing workflows, ultimately improving efficiency and driving innovation within the organization.Through these initiatives, I played a pivotal role in driving revenue growth, enhancing operational efficiency, and strengthening eBay's position as a leader in the digital marketplace.

• Spearheaded operations as the Regional Lead for an educational startup dedicated to delivering premier learning programs for children aged 7-14, contributing to the company's growth and expansion.• Established and managed educational labs on school premises, ensuring optimal utilization of resources and fostering a conducive learning environment.• Played a pivotal role as one of the founding members of the team that initiated and launched "Kidovators," a national-level innovative challenge aimed at nurturing creativity and problem-solving skills among children.

Bangalore, Karnataka, In

• Led a proficient team in the successful design, coding, and testing of the Fedwire Payment module, achieving objectives under budget constraints, thus optimizing resource utilization and enhancing cost-effectiveness for the company.• Took sole ownership of a critical module within the Trade Finance domain, earning recognition and awards for swift resolution of critical errors, thereby ensuring uninterrupted operations and maintaining customer satisfaction levels.• Spearheaded the Multirec Enhancement project, garnering acclaim for seamless integration, adherence to best practices, and fostering strong collaboration, resulting in improved system performance and efficiency, ultimately enhancing the company's reputation for delivering high-quality solutions.

Bangalore, Karnataka, In

• Led the conversion of existing trade finance menus to online platforms, preserving essential functionalities while incorporating new enhancements and features aligned with business needs.• Played a pivotal role in gathering and analyzing requirements for enhancements, engaging with business management to address functional issues effectively.• Contributed to both high-level and low-level design phases of assigned enhancements, ensuring alignment with project objectives and technical standards.• Implemented modifications to screens and developed code for enhancements based on updated requirements, optimizing user experience and system performance.• Prepared comprehensive test cases and executed them meticulously, ensuring the robustness and reliability of the implemented changes.• Provided crucial support during the testing phase, collaborating with the testing team to validate functionalities and address any issues promptly.• Offered ongoing support to Axis Bank by addressing reported bugs and providing guidance on test case execution, ensuring smooth operation of the enhanced trade finance system and fostering positive client relationships.

Bangalore, Karnataka, In

• Successfully completed Finacle-specific training at Mysore until July 2007, enhancing proficiency in banking solutions.• Spearheaded the redesign of the layout of multiple records as part of the proposed system, introducing intuitive features for adding, modifying, and deleting records.• Developed and implemented code changes to seamlessly integrate multirec functionalities, ensuring minimal disruption to existing business operations.• Produced comprehensive documentation outlining the changes made, facilitating transparency and knowledge transfer within the organization.• Provided invaluable support during the integration and testing phases, ensuring smooth implementation and optimal performance of the system.• Attained recognition as one of the top 5% of employees to undergo Finacle-specific training, contributing to the company's commitment to continuous learning and professional development, thus fostering a culture of excellence and innovation.

M.Tech, Computer Science

B. Tech, Information Technology

Computer Science