• Manage 11 Regions (across multiple states) 900 employees; 1500 freelancers with one other team member (HR Director).• Investigate employee relations issues and determine outcomes (up to and including terminations).o Conduct one on one interviews and analyze documentation.o Reduce risk to company by reviewing adverse impact and assuring proper documentation has been completed.o Reduce number of terminations by implementing performance improvement plans with aggressive training and follow up.o Reduce number of charges filed against company for discrimination claims.o Negotiate severance packages to save company from lawsuits.• Partner with executive level and line managers on performance management;o Created standard documentation process (verbal, written and finals).o Issued documentation and terminations to employees.o Lowered turnover rates due to performance issues with documentation process.o Boosted morale with promotions for high performing employees.• Conduct new hire orientation and termination interviews. • Conduct analysis of termination trends and advise on solutions.o Made management more aware of diversity and inclusion.o Created plans for managers based on feedback (i.e. building communication skills, creating open door policies, boosting morale).• Provide policy interpretations and HR guidance to all management levels (including executive).• Work directly with SVPs and management on organizational development and strategies.o Assisted with creating the centralized finance plan after mass layoffs. • Work with recruiting and managers on open position levels and salary budgets.o Worked with management and recruiting on bringing diversity in and then retaining it.• Admin duties such as processing promotions, terminations and transfers.• Managed voluntary buyout program affecting 120 employees.

• Handled employee relations/HR for a region of 120 stores.• Answered various questions involving benefits, compensation, policies/procedures, employment law, focal reviews and any other HR related topics. • Conducted internal investigations on incidents involving general staff up to Senior management. • Trained management on performance management and issuing discipline and give guidance on how to handle situations.• Recommended/issued disciplines up to and including termination. • Tracked employee complaints against other associates and upper management. • Trained and develop other HR Associates and give guidance on how to handle situations and of Employment laws. • Developed and write Standard Operating Procedures for new processes taking the department paperless.• Was involved with various restructures including notifying of layoffs and demotions.

• Performed full cycle recruitment for E-commerce Customer Service department, Security department and any requisition overflow from Sr. Recruiters.• Conducted phone screens, set up interviews and sent communications for my department positions and for two Sr. Recruiters I was coordinating for.• Prepared offer letters and at-will agreements/Notice to Employees.• Used Monster applicant tracking system to keep candidate information up to date.• Ran group interviews.• Facilitated new hire orientation paperwork for groups up to 25 people.

• Handled the on-boarding process: conducted new hire orientations, filled out new hire paperwork and inputted new hire information into ADP payroll system. • Scheduled interviews, sent out communications and set up flight/hotel reservations. • Organized and maintained all personnel files, payroll files and I-9 documents.• Kept all time off requests and turned into payroll when necessary. • Planned and organized employee meetings/events: monthly company meetings, monthly gatherings and end of summer party. • Processed all terminations and ran exit interviews. • Handled all employee questions regarding all HR related topics.• Gained start-up and e-commerce business experience as well as consumer good experience.

• Learned about Collective Bargaining Agreements, Unions, and various other Employment Laws. • Set up Board of Review meetings and grievance meetings for disgruntled employees. • Tracked grievance and Step One resolutions using excel spreadsheets. • Collaborated with Unions and learned the art of negotiations. • Sat in on arbitrations and grievences, took notes and created questions for legal/HR team. • Spent time in the Employee Engagement department and started a program to recognize employees who speak more than one language.

• Assisted guests to their seats and helped servers when sections got busy. • Engaged in conversation with guests; helped guests with problems when one occurs. • Worked in kitchen to complete guest orders and get food to table. • Helped keep food ticket times low by working quickly and diligently. • Communicated with BOH in English and basic Spanish about food orders or special needs. • Served tables with the wow service each guest deserves. • Facilitated training to new TOGO and food expeditors.

• Assisted guests to their seats. • Helped servers and managers when restaurant was crowded. • Sold merchandise to guests while engaged in conversations not relating to business. • Competed in merchandise selling competitions and helped with creating ways to increase merchandise sales. • Served guests every need and presented them with excellent service. • Facilitated training to new Hostesses.

• Assisted guests to their seats. • Bussed/ Cleaned off tables when guests were finished. • Engaged in conversation with guests during wait times. • Answered phones and completed to-go orders. • Participated in up-selling and worked hard to keep guests happy. • Facilitated training to new To-Go and host employees. • Prepared food to go out to guests.