Anna Simmons Oostendorp Email & Phone Number

Ann Arbor, Michigan, United States

Provide consulting and support services for third party software systems and customs across multiple City of Ann Arbor departments by maintaining, patching, upgrading and troubleshooting business applications. Give recommendations for business process improvements, systems analysis, and system compatibility testing and software systems installations. Assist the Information Technology department in planning, organizing and conducting detailed business cases that define problems and… Show more Provide consulting and support services for third party software systems and customs across multiple City of Ann Arbor departments by maintaining, patching, upgrading and troubleshooting business applications. Give recommendations for business process improvements, systems analysis, and system compatibility testing and software systems installations. Assist the Information Technology department in planning, organizing and conducting detailed business cases that define problems and opportunities, identify deficiencies and deliver improvements that impact the enterprise's operational efficiency and effectiveness as it relates to software and technology utilization. Play a lead role in client relationship and communication, enhancing relationships with business units and working in a team environment that provides continuous improvement, development, implementation, and maintenance of applications that service internal and external customers.Member of the project management team onboarding the city with Energov Enterprise Permitting & Licensing Software, used by over 100 staff members across several departments. Show less

Southeast Michigan

Launched the company with a fully outlined strategic plan, company bylaws, and mission statement, ensuring a clear vision and goals for the first five years.Responsible for all administrative needs, from managing six team members to ensuring that legal requirements are met as a 501(c)(3) nonprofit. Write and manage contracts with artists and report regularly to the board of directors.Handle all financial matters, from creating budgets to reconciliation and payment of artists… Show more Launched the company with a fully outlined strategic plan, company bylaws, and mission statement, ensuring a clear vision and goals for the first five years.Responsible for all administrative needs, from managing six team members to ensuring that legal requirements are met as a 501(c)(3) nonprofit. Write and manage contracts with artists and report regularly to the board of directors.Handle all financial matters, from creating budgets to reconciliation and payment of artists. Grew the company from having $600 in 2016 and planning one event at a time to over $25,000 and the ability to budget an entire season at once by 2019. Spearhead development and fundraising operations, from sponsorship asks and mailings to grant writing and generating tax receipt letters.Manage all daily aspects of Roustabout marketing. Write press releases and marketing messaging. Manage social media and email marketing campaigns. Established a brand identity and recognizable voice, creating strong social and digital media presence and following compared to peer organizations.Play a large role in the artistic integrity of the company, from conceiving upcoming events to designing and directing as needed. Work with the artistic and administrative teams to ensure events go smoothly. Show less

Ann Arbor, Mi

Organize and conduct all meetings, rehearsals, and performances of a play, from pre-production through the final performance. Serve as a liaison between the director, design team, production crew, and administration.Create schedule for the entire rehearsal process, working around actor, director, and designer availability and preferences while adhering to scheduling rules and limitations of the rehearsal space and script.Oversee the acquisition, maintenance, and return of all… Show more Organize and conduct all meetings, rehearsals, and performances of a play, from pre-production through the final performance. Serve as a liaison between the director, design team, production crew, and administration.Create schedule for the entire rehearsal process, working around actor, director, and designer availability and preferences while adhering to scheduling rules and limitations of the rehearsal space and script.Oversee the acquisition, maintenance, and return of all costumes, props, and set pieces with the corresponding designers and technicians. Ensure the safety of the rehearsal and performance spaces on a daily basis. Maintain the integrity of the production throughout the run of performances, through artistic notes and props, costume, and set repairs.Served as Stage Manager for five mainstage productions at Performance Network Theatre, including two co-productions with the Jewish Ensemble Theatre.From the years 2012-2016, was a member of the Actors Equity Association. Show less

Ann Arbor, Mi

As administrator of Tessitura CRM database, train and engage staff with the database, implement updates, and keep up with new functionality and industry trends. Strive to improve efficiencies through new tools and revisiting existing protocols. Establish and maintained standard procedures and help documentation.Serve as a resource for all UMS departments, providing guidance for new and recurring challenges. Meet regularly with each department to identify areas of opportunity… Show more As administrator of Tessitura CRM database, train and engage staff with the database, implement updates, and keep up with new functionality and industry trends. Strive to improve efficiencies through new tools and revisiting existing protocols. Establish and maintained standard procedures and help documentation.Serve as a resource for all UMS departments, providing guidance for new and recurring challenges. Meet regularly with each department to identify areas of opportunity. Fulfill staff data requests by creating custom SSRS reports, Sisense Analytic dashboards, or SQL queries. Take initiative with data visualizations and analysis to share with departments and board of directors.Served as technical lead for additional tools including: Prospect2, Revenue Management Application, Google tools, SignNow, and the credit card processing system.December 2018 - August 2019: Filled the vacant Systems Specialist role part-time while maintaining full-time workload in Patron Services. Assisted the Information Systems Manager with upgrades of the Tessitura client and the TNEW e-commerce system, and the implementation of the Tessitura Analytics KPI tool. Show less

Burton Memorial Tower 881 North University Avenue Ann Arbor, Mi 48109-1011

Continued to co-manage all aspects of daily ticket office operations and student staff supervision, during office hours and at performances. Ensured completion of daily office tasks, troubleshoot customer service or ticket sale issues, create a weekly newsletter and manage on-going training for ticket office staff. As primary supervisor of the Michigan League Ticket Office, ensured policies were accurately explained and enforced in a consistent manner, closing many loopholes and areas… Show more Continued to co-manage all aspects of daily ticket office operations and student staff supervision, during office hours and at performances. Ensured completion of daily office tasks, troubleshoot customer service or ticket sale issues, create a weekly newsletter and manage on-going training for ticket office staff. As primary supervisor of the Michigan League Ticket Office, ensured policies were accurately explained and enforced in a consistent manner, closing many loopholes and areas of confusion.Set up and maintained protocol and procedure documentation for the patron services supervisor staff to cross-train and complete tasks in a consistent manner. Worked to continuously improve the capabilities of the team, the office environment, and training documents both in-person and in the cloud.Took on lead management of the TNEW e-commerce system, making notable edits in the HTML coding and implementing new features not yet in use for the UMS, SMTD, and Ann Arbor Summer Festival online ticket sales websites. This improved customer purchase path experience, increased purchase options online, and maximized communications along said path.Increased collaboration between the ticket office and other departments across UMS, including attendance at production and marketing meetings. Made the case for major edits to brochure, website, and order form copy, as well as multiple policy changes based on customer data and feedback.Directly manage the ticketing for the U-M School of Music, Theatre, and Dance (SMTD):~ Set up and manage needs for 65-75 annual performances.~ Overhauled the management of complementary and VIP tickets for SMTD faculty, staff, students, and donors, resulting in a marked decrease in unused tickets and increased order accuracy. ~ Increased and improved collaboration with the University Productions department through communication and documentation. Show less

Burton Memorial Tower 881 North University Avenue Ann Arbor, Mi 48109-1011

Served as a lead supervisor for the daily operations of a multi-faceted ticket office, which handles approximately 150 live events in up to 9 different venues for several different arts organizations, including UMS; University of Michigan School of Music, Theatre & Dance; and the Ann Arbor Summer Festival.Co-managed 20-25 ticket office student staff, including training and development. Served as point person for the student staff to assist with customer service questions, office policy… Show more Served as a lead supervisor for the daily operations of a multi-faceted ticket office, which handles approximately 150 live events in up to 9 different venues for several different arts organizations, including UMS; University of Michigan School of Music, Theatre & Dance; and the Ann Arbor Summer Festival.Co-managed 20-25 ticket office student staff, including training and development. Served as point person for the student staff to assist with customer service questions, office policy questions and general office protocol, and to provide a supportive environment for employees. Created the weekly schedules, ensuring effective use of student employee availability, work-study awards, and annual budget.Served as ticket office specialist for the UMS Education and Community Engagement programs. Liaisoned between the departments, and work directly with the Education Department to develop and implemented policies and procedures for youth school day performances and educator workshops. Set up and maintained education events in Tessitura, fulfilled ticket request orders, managed invoices and billing, and fielded customer service requests.Ensured the completion of daily office tasks. Served as point person for incoming correspondences via the general UMS email, the UMS youth email, the “Contact UMS” page on our website, and all voicemails. Provided email, telephone, and in-person customer service for UMS, U-M School of Music, Theatre & Dance and Ann Arbor Summer Festival. Supervised performance hall ticket office for UMS, U-M School of Music, Theatre & Dance, and Ann Arbor Summer Festival events. Show less

Ann Arbor, Mi

Managed and standardized all company calendars, handbooks, space rentals, and office organization. Implemented Company Member, Designer, and Stage Manager handbooks to ensure that protocols and expectations were clearly communicated to employees and guest artists.Served as liaison between administration, theatre staff, all company members, and Actor's Equity Association. Assisted Managing Director, Artistic Director, and Associate Artistic Director with all correspondence and… Show more Managed and standardized all company calendars, handbooks, space rentals, and office organization. Implemented Company Member, Designer, and Stage Manager handbooks to ensure that protocols and expectations were clearly communicated to employees and guest artists.Served as liaison between administration, theatre staff, all company members, and Actor's Equity Association. Assisted Managing Director, Artistic Director, and Associate Artistic Director with all correspondence and compliance protocol related to Actor's Equity Association and administrative tasks. Drafted contracts, schedules and attended all production meetings, kept company contact information up-to-date, and managed contract filing system. Set up and ran all auditions and call-backs.Assisted Children's Theatre and Outreach Coordinator as Production Manager of all Children's Theatre Network productions.As supervisor of the apprentice, volunteer, and internship programs, managed hiring processes through training and delegation of tasks. Launched initiatives to assign extracurricular projects to apprentices based on career aspirations and personal interest, maximizing their experience and expanding their portfolios.Served as Stage Manager for at least half of the productions in every Performance Network professional season. As Stage Manager, organized and conducted all meetings, rehearsals, and performances of a play, from pre-production through the final performance; ensured all Equity union conditions were accurately met. Served as a liaison between the director, design team, production crew, and administration. As Resident Stage Manager, managed and maintained stage manager handbook, communicated protocol and expectations with all production teams, maintained consistency from production to production to help the theatre run smoothly.Completely reorganized all props and costumes storage and orchestrated a sale to clean out storage space while fundraising for the company. Show less

Prime Research

Compiled and translated data from various media outlets for input into analysis reports for clients’ use in product and marketing strategy, surpassing efficiency quotas every quarter.Analyzed web, social, print and television media, covering all aspects of our clients’ exposure to the public. Proposed and created a streamlined project communication system for one of the three teams assigned to simultaneously.

Ann Arbor, Mi

Operated daytime and evening box office windows and phone lines. Used Theatre Manager ticketing program to process subscriptions, ticket sales, donations, discounts, group sales, exchanges, and mailings. Served as a primary customer service representative for theater patrons on a daily basis.Developed in-depth knowledge in marketing, development, stage management, technical theater, and house management through specialized rotations.Assisted Marketing Director with group… Show more Operated daytime and evening box office windows and phone lines. Used Theatre Manager ticketing program to process subscriptions, ticket sales, donations, discounts, group sales, exchanges, and mailings. Served as a primary customer service representative for theater patrons on a daily basis.Developed in-depth knowledge in marketing, development, stage management, technical theater, and house management through specialized rotations.Assisted Marketing Director with group sales, website maintenance, and community engagement. Reached out to community groups, campus organizations, and educational programs to incite interest in group ticket sales. Helped book group sales and organize ticket distribution.Assisted Development Director with grant applications, donation request mailings, and organized special events and fundraisers.Served as House Manager or Assistant House Manager for every performance. Prepared the front-of-house and performance spaces. Trained and managed volunteer ushers. Worked with stage manager to ensure that performances began as scheduled. Acted quickly in health emergencies, stepped in as a sound and light board operator, made last-minute set repairs, and resolved issues with over-sold audiences. Transformed the usher training process and served as interim technical director, fostering a new level of professionalism in the image of the apprenticeship program.Served as Assistant Stage Manager for two mainstage productions: THE DROWSY CHAPERONE (Winter, 2010) and CIRCLE MIRROR TRANSFORMATION (Spring, 2011).Served as Assistant Director for one mainstage production: MARIE ANTOINETTE: THE COLOR OF FLESH (Summer, 2011). Show less

Kalamazoo, Michigan Area

Assisted with on-campus and city-wide marketing and advertising, from reaching out to guest speakers to designing t-shirts. Designed marketing materials and facilitated the distribution of materials on campus. Aided in box office for mainstage and additional performances of the Festival Playhouse season.

Kalamazoo, Michigan Area

Constructed theatrical sets from drafted plans to detailed final paint touches and set dressings. Prepped the stage and theatre for rehearsals and performances. Served as scene shop foreperson from Fall 2009-Spring 2010: ~ Created weekly work schedules of all scene shop work study student employees. ~ Trained and supervised student employees in the scene shop. ~ Maintained a tidy, organized, and safe environment for employees, actors, and visitors within the shop.~… Show more Constructed theatrical sets from drafted plans to detailed final paint touches and set dressings. Prepped the stage and theatre for rehearsals and performances. Served as scene shop foreperson from Fall 2009-Spring 2010: ~ Created weekly work schedules of all scene shop work study student employees. ~ Trained and supervised student employees in the scene shop. ~ Maintained a tidy, organized, and safe environment for employees, actors, and visitors within the shop.~ Assisted Theatre Department Technical Director with task delegation and problem solving to keep set construction on schedule and running smoothly. Show less

Kalamazoo, Michigan Area

Executed on-campus preparations for the entire incoming class' first-year orientation in Fall, 2009. Organized and compiled all necessary materials for the on-campus arrival of incoming first-year students.Helped plan and implement the Peer Leader training process. Prepared necessary materials for the training and use of roughly thirty Peer Leaders.Performed as Peer Leader for the First-Year Experience, Fall, 2007. Served as an orientation leader, mentor, and on-campus… Show more Executed on-campus preparations for the entire incoming class' first-year orientation in Fall, 2009. Organized and compiled all necessary materials for the on-campus arrival of incoming first-year students.Helped plan and implement the Peer Leader training process. Prepared necessary materials for the training and use of roughly thirty Peer Leaders.Performed as Peer Leader for the First-Year Experience, Fall, 2007. Served as an orientation leader, mentor, and on-campus resource for 15-20 first-year students. Lead orientation workshops, question-and-answer sessions, and campus tours. Show less

New York, New York

~ Intern for the acoustics department at a global design and architectural consulting firm. Instructed in the process of an acoustic consultation, from the site visit and measurements to modeling and installation.~ Built computer designed models for acoustic analysis, analyzed acoustics of concert halls and churches using the 3D drafting program Rhinoceros 4.0.