Anna Burch Email & Phone Number

United States

One of the largest healthcare enterprise that specialize in managed care services, providing health insurance plans to individuals and government-sponsored programs like Medicaid and Medicare. Centene Corporation focuses on offering accessible and affordable healthcare solution to a diverse range of populations.• Provide assistance and support individuals with their health insurance related inquiries and concerns.• Help members understand their coverage, explain benefits assist with… Show more One of the largest healthcare enterprise that specialize in managed care services, providing health insurance plans to individuals and government-sponsored programs like Medicaid and Medicare. Centene Corporation focuses on offering accessible and affordable healthcare solution to a diverse range of populations.• Provide assistance and support individuals with their health insurance related inquiries and concerns.• Help members understand their coverage, explain benefits assist with claims and authorizations. • Additionally, work to resolve issues, guide members through the healthcare systems, and ensure a positive experience for the members. Show less

Technology company specializing in innovative solutions for the restaurant industry offering tailored outsourced solutions that help restaurants provide exceptional service and stay competitive in a changing industry. • Handled customer inquiries by phone for over 650 Red Lobster locations nationwide offering consistent and high-quality product information, order assistance, troubleshooting, and issue resolution• Documented customer interactions and orders while reporting back to… Show more Technology company specializing in innovative solutions for the restaurant industry offering tailored outsourced solutions that help restaurants provide exceptional service and stay competitive in a changing industry. • Handled customer inquiries by phone for over 650 Red Lobster locations nationwide offering consistent and high-quality product information, order assistance, troubleshooting, and issue resolution• Documented customer interactions and orders while reporting back to the individual locations the preferences and specific requests in order to ensure high levels of customer satisfaction• Interacted thoughtfully and clearly with both client restaurants and customers to streamline processes and eliminate common errors Show less

Okinawa, Japan

Company based in Japan specializing in the Real Estate industry, providing comprehensive services catering to tourists and promoting local hospitality through Airbnb. • Managed and monitored multiple Airbnb accounts ensuring up-to-date property descriptions, availability, and pricing on listings• Assisted clients with their inquiries, reservation requests, booking modifications, and general questions • Performed administrative tasks related to Airbnb operations, including… Show more Company based in Japan specializing in the Real Estate industry, providing comprehensive services catering to tourists and promoting local hospitality through Airbnb. • Managed and monitored multiple Airbnb accounts ensuring up-to-date property descriptions, availability, and pricing on listings• Assisted clients with their inquiries, reservation requests, booking modifications, and general questions • Performed administrative tasks related to Airbnb operations, including documentation, record-keeping, and filing Show less

Philippines

Global customer experience and digital solutions company specializes in providing outsourcing services, including customer support, sales, and digital transformation solutions. • Served as a primary point of contact for clients, and provided prompt and professional assistance for their financial needs related to MasterCard products• Assisted clients with their payments, both over the phone and online, while also providing support for website troubleshooting• Educated clients on… Show more Global customer experience and digital solutions company specializes in providing outsourcing services, including customer support, sales, and digital transformation solutions. • Served as a primary point of contact for clients, and provided prompt and professional assistance for their financial needs related to MasterCard products• Assisted clients with their payments, both over the phone and online, while also providing support for website troubleshooting• Educated clients on various payment options, features, and benefits Show less

Philippines

Global business services company that provides customer engagement, technology, and digital solutions. • Guided customers through the credit card application process, provided detailed information on eligibility requirements, application status• Helped customers manage their credit cards effectively. Processed credit limit increases, address changes, and other account-related updates • Addressed customer concerns and complaints promptly and professionally. Investigated and… Show more Global business services company that provides customer engagement, technology, and digital solutions. • Guided customers through the credit card application process, provided detailed information on eligibility requirements, application status• Helped customers manage their credit cards effectively. Processed credit limit increases, address changes, and other account-related updates • Addressed customer concerns and complaints promptly and professionally. Investigated and resolved billing discrepancies, transaction disputes, and other credit card-related issues Show less

Manila, National Capital Region, Philippines

Leading global customer experience management company, specializing in providing outsourced customer service, technical support, sales, and digital solutions to businesses across various industries.• Delivered exceptional service and support to students and borrowers regarding their student loans.• Assisted clients with inquires, and educated clients on loan repayment options, financial planning, loan forgiveness programs, and interest rate• Promoted financial literacy resources… Show more Leading global customer experience management company, specializing in providing outsourced customer service, technical support, sales, and digital solutions to businesses across various industries.• Delivered exceptional service and support to students and borrowers regarding their student loans.• Assisted clients with inquires, and educated clients on loan repayment options, financial planning, loan forgiveness programs, and interest rate• Promoted financial literacy resources and tools offered by Sallie Mae to empower customers to manage their loans effectively Show less

Associate'S Degree, General Studies

Associate'S Degree, Computer Science