Anna Burch Email & Phone Number

United States

• One of the largest healthcare enterprise that specialize in managed care services, providing health insurance plans to individuals and government-sponsored programs like Medicaid and Medicare. Centene Corporation.
• Provide assistance and support individuals with their health insurance related inquiries and concerns.
• Help members understand their coverage, explain benefits assist with… Show more One of the largest healthcare enterprise that specialize in managed care services, providing health insurance plans to individuals and.
• Help members understand their coverage, explain benefits assist with claims and authorizations.
• Additionally, work to resolve issues, guide members through the healthcare systems, and ensure a positive experience for the members. Show less

• Technology company specializing in innovative solutions for the restaurant industry offering tailored outsourced solutions that help restaurants provide exceptional service and stay competitive in a changing industry.
• Handled customer inquiries by phone for over 650 Red Lobster locations nationwide offering consistent and high-quality product information, order assistance, troubleshooting, and issue resolution
• Documented customer interactions and orders while reporting back to… Show more Technology company specializing in innovative solutions for the restaurant industry offering tailored outsourced solutions that help.
• Documented customer interactions and orders while reporting back to the individual locations the preferences and specific requests in order to ensure high levels of customer satisfaction
• Interacted thoughtfully and clearly with both client restaurants and customers to streamline processes and eliminate common errors Show less

Okinawa, Japan

• Company based in Japan specializing in the Real Estate industry, providing comprehensive services catering to tourists and promoting local hospitality through Airbnb.
• Managed and monitored multiple Airbnb accounts ensuring up-to-date property descriptions, availability, and pricing on listings
• Assisted clients with their inquiries, reservation requests, booking modifications, and general questions
• Performed administrative tasks related to Airbnb operations, including… Show more Company based in Japan specializing in the Real Estate industry, providing comprehensive services catering to tourists and promoting.
• Performed administrative tasks related to Airbnb operations, including documentation, record-keeping, and filing Show less

Philippines

• Global customer experience and digital solutions company specializes in providing outsourcing services, including customer support, sales, and digital transformation solutions.
• Served as a primary point of contact for clients, and provided prompt and professional assistance for their financial needs related to MasterCard products
• Assisted clients with their payments, both over the phone and online, while also providing support for website troubleshooting
• Educated clients on… Show more Global customer experience and digital solutions company specializes in providing outsourcing services, including customer support, sales, and digital transformation solutions.
• Educated clients on various payment options, features, and benefits Show less

Philippines

• Global business services company that provides customer engagement, technology, and digital solutions.
• Guided customers through the credit card application process, provided detailed information on eligibility requirements, application status
• Helped customers manage their credit cards effectively. Processed credit limit increases, address changes, and other account-related updates
• Addressed customer concerns and complaints promptly and professionally. Investigated and… Show more Global business services company that provides customer engagement, technology, and digital solutions.
• Addressed customer concerns and complaints promptly and professionally. Investigated and resolved billing discrepancies, transaction disputes, and other credit card-related issues Show less

Manila, National Capital Region, Philippines

• Leading global customer experience management company, specializing in providing outsourced customer service, technical support, sales, and digital solutions to businesses across various industries.
• Delivered exceptional service and support to students and borrowers regarding their student loans.
• Assisted clients with inquires, and educated clients on loan repayment options, financial planning, loan forgiveness programs, and interest rate
• Promoted financial literacy resources… Show more Leading global customer experience management company, specializing in providing outsourced customer service, technical support, sales, and digital solutions to.
• Promoted financial literacy resources and tools offered by Sallie Mae to empower customers to manage their loans effectively Show less

Associate'S Degree, General Studies

Associate'S Degree, Computer Science