Anna Calhoun Email & Phone Number

United States

Applying the skills I learned while on the UIA project through Robert Half directly with the state. Assisting claimants in resolving their unemployment issues.

Portage, Michigan, United States

Beginning my position as an agent, I started working on the MiWAM access project where I quickly learned how to contact, communicate, and assist claimants with getting them into their online accounts. After about 2 months, around June, the project for the team I was on changed to assist claimants with identity verification. On this project we learned how to determine fraudulent identification from legitimate ones, what is acceptable documentation based on I-9 standards, contacting claimants to verify or request photographic identification, and clearing good ID's or alerting the proper channels to potential fraudulent accounts. Finally in July my team began working with taking regular calls inbound and assisting with certification troubleshooting issues. After two weeks on this project I was promoted to Team Lead and moved to my second team to begin assisting agents who were receiving inbound calls to troubleshoot more complex accounts. After being with that team for several weeks I was shifted once again to a new team where I'm now responsible still for assisting agents on complex calls, but I'm also active in assisting this team with job shadowing new agents, occasionally teaching/presenting in team meetings topic(s) that can assist agents in helping claimants, sharing important documentation with the team, and other duties as needed. All work and communication is done using Microsoft Teams, MiDAS, MiLogon, Nice In Contact/MaxAgent, Microsoft 365 (Word, Excel, Outlook), and a VPN.

Kalamazoo, Michigan Area

While at my assignment with Midwest Receivable Solutions I am expected to contact debtors via telephone, listen to their needs, and try to work within their financial situations, while honoring client requirements, to come to an amicable repayment agreement that the debtor will honor and fulfill. Process credit card or check payments electronically at debtor’s request through the Latitude Software platform. Update debtor records in Latitude when new information is obtained either through phone contact or postal mail. Offer translation services to the Spanish population when needed to assist in setting up repayment agreements and processing payments utilizing education and Google Translate to successfully communicate. Finally, I assist in other projects as needed and assigned to help reach company goals.This assignment ending was a direct result of COVID.

Portage, Mi

When first starting with Robert Half I was positioned temporarily at Stryker Inc. While here I was responsible for reviewing customer remittance e-mails received for the Instruments Credit Card Division in MS Outlook, processing those remittances through Orbital, and batching out daily through the bank credit card processing online program. Additionally, I was given the responsibility of reviewing customer remittance e-mails received in MS Outlook for the Medical Credit Card Division, processing those remittances through Orbital, batching out daily, and cash posting completed remittances in Oracles JDF. Additionally, when needed I researched problems with peers in AS400, JDF, and directly with customers over the phone and through e-mail for both Instruments and Medical divisions. Finally I resolved crediting problems, assisted with month/quarter end close, AP bank balancing in MS Excel, document scanning and posting, as well as other assignments as needed.

Virtual

Audio files were obtained and returned via Core FTP or downloaded/uploaded directly from/to a client website while keeping in communication with my team leader through MS Outlook E-mail or Trillian. Additionally, audio files were played through one of several different programs or a combination to include Express Scribe, For the Record, Windows Media Player, or YouTube. I was expected to create accurate written copies of live speech from different environments to include court rooms (Immigration and SSD), board rooms (Government and Business), teleconference (Businesses), criminal witnesses, and public transmitters (detective cases). These transcribed documents were formatted to client specifications utilizing MS Word or WordPerfect along with an audio foot pedal and COWIN wireless over the ear headphones in a Windows computer environment from home within the timeframe alotted.

Woodhaven, Mi

Managed daily operations of a small retail shop including running cash register, stocking merchandise, setting up display’s, teaching classes, developing class materials, and assisting customers.Results:  Successfully expanded our customer base and increased foot traffic. Effectively networked and offered services that assisted customer’s needs. Developed classes that aided our local community. Established a library, available to the community for specialized research.

Detroit, Mi

Provided administrative and executive support with inventory and quality control to ensure the maintenance of an accurate parts supply for the project and the final product was ready for shipping. Managed travel arrangements for five different staff members, processed and tracked AP/AR for grants, kept supplies in stock for three different offices, assisted with some HR duties, and handled the shipping and receiving of orders.Results: Earned appreciation and respect from staff and management for carefully tracking supplies and bringing the need for orders to their attention in a timely manner.  Praised by supervisor for proper attendance and successfully managing travel. Demonstrated the ability to learn new programs and procedures with minimal loss in time. Designed grant and travel tracking spreadsheets in Excel that successfully kept their accounting on track. Successfully managed the international travel for the head professor and his staff which included relocating household items for the professor and his family through UPS international to Geneva Switzerland and back home.

Taylor, Mi

Running a successful retail business with my husband, I was responsible for managing daily operations which included handling the cash register, customer questions, supply ordering, and stocking. I was additionally responsible for all accounting aspects including payroll, deposits, ap/ar, etc.

Bachelor Of Applied Science - Basc, Multi/Interdisciplinary Studies, 4.0

Associate'S Degree, Small Business Management / Entrepreneurship, 3.41

Received my Associates in Business Management while working as a small business owner. Studied classes such as AP/AR, Business Plan.

Associate Of Arts And Sciences (A.A.S.), Elementary Education And Teaching, 3.42

Activities and Societies: While going to school here I gained an opportunity through work-study to work with U of M's Jumpstart program.