Anna Carmina Tan Email & Phone Number

Over 25 years total work experience: - 18 years in People Management and Development- 18 years in Process Engineering/Continuous Improvement - 12 years in Data Analysis including reports and presentation- 10 years in Project/Product Launch Management and Transition/Change Implementation- 11 years Social Media Marketing- 10 years in Life Insurance/Client Relations Management (Insurance) - 6 years in Operations (BPO) - 4 years in Quality Assurance/Quality Management System - 3 years in Process Improvement Training development and delivery- 2.5 years in Back Up as a Service Operations Support (BUaaS)Supported programs of up to: - 1800 full time equivalent (FTE) in a Project Management/ Change Implementation capacity in a financial infrastructure and services provider company- 1300 FTE in a Process Engineering Support capacity - 1000 FTE in a Quality Management Support capacity- 150 FTE in a Contact Center Operations Management capacity- Contact center/BPO experience supporting diverse industries: Consumer Technical Support, Sales and Customer Care, Finance, Travel, Telecommunications, Internet Services- Supported programs servicing various geographical markets: North and South America, Canada, Asia Pacific, Europe, Middle East, Africa, Australia, and New Zealand- Handled multiple support media: Voice, Chat, Email, Order Entry, Case Management- Six Sigma Green Belt Certified (2008); Yellow Belt (2007)- Lean Change Agent (2008)- COPC trained. Conducted internal audits.

Listed skills include Six Sigma, Quality Assurance, Process Improvement, Business Analysis, and 44 others.