Project management, people management and operational advice for growing businesses. Particular focus on creative and digital companies. Recent projects include:- workflow optimisation: restructured resource management team, tools and practices for a creative communications agency. Closer control of agency workflow provides visibility of demand andcapacity to enable better recruitment decisions- operational planning: developed 2-year operational plan for integrated creative agency experiencing rapid growth. Clear planning supports product quality, robust team development and cost management- healthcheck (business analysis): conducted strategic review and delivered top-line recommendations for an integrated marketing agency to identify and prioritise key issues impeding creative resourcing and team management- compliance: developed employment contracts and company policies for a small restaurant to ensure compliance with employment law as the business grew- systems review: reviewed a recent deployment to assess improvements in training, support and set-up that would improve adoption. Introducing new systems is tricky and disruptive - ensure key users are involved and heard at every stage to get the best results- procurement: gathered requirements and ran procurement processes for businessmanagement software including CRM, project delivery, resourcing, accounting & HR. Understanding the needs of all the users (and processes) within the business is vital to finding the right match- systems implementation: planned and led the roll-out of a new project and resource management platform for a global agency network. It's rare to find the perfect answer - find a vendor you can work with to close the gap between your requirements and their technology. Identify the ways in which internal processes will be affected to ensure configuration and training support your teams' needs.

* Project Lead at EHS Brann (March 2009)* Acting Head of Digital Production at Nitro (April - June 2009)