Directed key application implementation and product launch projects, driving operational excellence,product innovation, and business expansion.► Championed the establishment of an enterprise PMO and COE by defining new workflows and standards to provide the optimal mix of tools and processes for projects.► Directed the strategic Ambry expansion and salesforce territory design project, facilitating 100% growth in the company’s salesforce to 200+ personnel.► Implemented the Xifin cloud-based laboratory billing and revenue cycle management system, improving billing and financial processing efficiency, quality assurance, and data validation by 20% in the first year.► Implemented and operationalized the Qualtrics experience management solution to generate customer, product, brand, and employee experience insights, resulting in 10% improvement in customer experience.

Developed, implemented, and managed PMO operations to deliver transformational IT programs for diverse enterprise and government clients in the insurance, transport, and real estate sectors. ► New South Wales Department of Finance, Services, and Innovation: Drove vision, strategy, and execution for the optimization of the department’s ICT PMO, enabling successful delivery of a $98M program of work in support of the ICT Delivery Plan for FY17/18. - Owned and maintained all strategic, operational, and financial aspects of the PMO’s project portfolio, including budget, pipeline, governance, reporting, quality assurance, and risk/dependency management in line with PMO standards. - Created consistent, standardized processes, tools, and systems to enhance project management capabilities in the PMO, including advising and supporting PMs and PCs in leveraging new tools/processes to drive project excellence. - Managed all technical support and service delivery, project gate management, and continuous process improvement following the department-wide rollout of the Project Management Methodology and Assurance framework. ► New South Wales Department of the Treasury: Led the development and implementation of a PMO team, strategy, and processes to execute a $92M Financial Management Transformation program supporting the successful delivery of the 2017/18 Budget. ► Lendlease: Directed 6 project managers and 2 business analysts in managing PMO strategy and operations for a $20M ICT Technology Enablement Program. ► New South Wales Department of Transport: Planned and executed PMO strategy to deliver leading-edge train control, communication, and protection systems under a $1.2B Rail Systems Development Program. ► Insurance Australia Group (IAG): Oversaw the relocation of 3 Wesfarmer branches (750+ total employees) to IAG offices in Perth, Melbourne, and Sydney, in addition to leading all PMO activities for a $25M Wesfarmer-IAG Integration Infrastructure Program.

► Led the development and implementation of PMOs to support business-critical change programs for various enterprise clients in the financial, telecom, and aviation sectors. ► JPMorgan Chase: Strategized, executed, and managed HR projects and change initiatives in support of personnel risk management, financial performance improvement, and business growth activities. ► Telstra Global: Spearheaded the IT PMO supporting the Business-As-Usual (BAU) Portfolio for FY12/13, with oversight of business case development, project spend tracking and reporting, and process development. - Designed an automated reporting tool to manage IT BAU reporting on project planning, implementation, quality assurance, and delivery tasks. ► Cathay Pacific (CX) and Dragon Air (KA): Implemented a PMO to support a $100M Passenger Services System (PSS) replacement program, impacting 125K flights, 1.5M bookings, 1.9M tickets, and 4M passenger profiles. - Delivered strategic guidance to Business Change Leaders to execute change initiatives affecting 12K staff across 80 airports as well as 5 core systems and their connections with 30+ systems. - Collaborated with PSS program streams to establish comprehensive program/change readiness plans, including business impact assessment processes, stakeholder communications plans, and dashboards. - Created and implemented risk mitigation plans to address performance gaps in overall change readiness, in addition to working as a Defect Management Coordinator.

► Carlton International Media - Contracts Manager► Education Queensland - Event Coordinator► World Audio Ltd - Communications Manager► Australian Associated Press - Journalist / Sub-Editor► China Central Television - Presenter► Indonesian Embassy - Media Liaison Officer► Capital Radio News - Newsreader► Australian Broadcasting Network - Radio Field Producer