Anna Clarke Email & Phone Number

Melbourne, Australia

• Marketing and communications strategies, including for new service implementations.• Management of multiple brands and brand assets.• Provision of media relations advice and support to the CEO and media representatives.• Coordination of media responses, media releases and media monitoring.• End-to-end production of the annual report.• Development of a custom-built online counselling service.• Strategic Plan content development, design, print and distribution management.• Digital communication initiatives including EDMs, social media.• Digital and print advertising. • Website management and enhancements. • Event management, including Annual General Meetings and all-staff event for 200 people.• Internal communications through SharePoint.• Project management to develop organisational videos for internal and external stakeholders, respectively. • Responsibility for suite of policies and procedures.• Membership of the Leadership Team and Quality Management Committee.

Melbourne, Australia

• Managed internal communications, including intranet news portal.• Managed multiple brands (RAV, headspace, Family Relationship Centres), style guide compliance• Undertook graphic design, content development, editing, and production of digital and printed promotional materials, signage, websites, merchandise and stationery. • Managed brand assets including the development of compatible co-branding for new services and programs.• Developed and produced the Annual Report and quarterly email marketing campaigns.• Provided high-quality media relations advice and support to the CEO and managers.• Identified and coordinated media opportunities and responses, prepared and distributed of media releases and monitored media presence.• Managed organisational websites, including ongoing development, content management and coordination of responses to public/client enquiries.• Managed Facebook, Twitter and LinkedIn social media sites, including content development.• Developed a new youth-focused website, including site design, content development, SEO preparation, launch and usage monitoring. • Supported an organisational advocacy initiative.• Developed and updated departmental policies and procedures.

Melbourne, Australia

• Coordinated the implementation of a new organisational intranet using SharePoint 2010, including content development, platform implementation and ongoing management.• Developed and maintained RAV brand and promotional image assets, and monitored style guide compliance. • Developed organisational professional publications and materials including brochures, flyers, booklets, reports, advertisements, invitations and stationery. • Responsible for development and adherence to organisational document control policy and procedure. • Managed organisational form development.• Developed organisational-wide Moodle training course.• Assisted in a payroll migration and implementation of a web-based HR software solution project, including data reconciliation, payroll processing, production of support materials, and provision of training to more than 120 staff across multiple locations. • Supported implementation of technology platforms including video conferencing software, and a new CRM, through the development of training manuals and provision of individual and group training to staff. • Supported a range of projects, including the development of a new website, an organisational-wide audit, development of a risk management process involving risk register and matrix, and tenders for, and the establishment of, federally-funded Family Relationship Centres.

This position provided the CEO with high-level administrative support and general administrative assistant to the Senior Management Team. • Supported the CEO, including diary management, correspondence, travel arrangements and meeting coordination.• Prepared, edited and distributed documentation, using the Microsoft Office suite including Microsoft Word, Excel, Outlook and PowerPoint.• Provided a high level of administrative support to regional managers, practice leaders and other managers. • Recorded minutes for Senior Management Team, Strategic Planning, Board, Audit Committee, Enterprise Bargaining and consortium governance committee meetings.• Organised events, including the Annual General Meeting.

This position provided administrative support to the CEO, senior management team and tender team.• Prepared documents.• Implemented document control processes. • Prepared and recorded correspondence with funding and contract bodies. • Managed recruitment, including advertising and application processes.• Coordinated staff travel arrangements and travel cost reimbursement claims for government agencies. • Coordinated meetings, including preparation and distribution of meeting documents.• Prepared and distributed consortium-based newsletters.

Various temporary assignments, including:Receptionist at Caraniche:Directed client calls, greeted clients, created client files and general administrative duties.Services Officer at Multiplex: Responsible for recording site communications records through Aconex, storing worksite induction records, greeting site visitors and general administrative duties.

Post Graduate Diploma Of Psychology

Bachelor Of Arts (Ba), Psychology And Criminology