Experienced Client Advocate with a demonstrated history of working in the computer software industry. Enthusiastic and driven with clients to ensure success and efficiency with their programs.
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Chief Customer OfficerMac Consulting GroupCary, Nc, Us -
Chief Experience OfficerMac Consulting Group Nov 2023 - Present -
Super Elite Partner Success ManagerN-Able Oct 2021 - Nov 2023Morrisville, Nc, Us -
Elite Partner Success ManagerN-Able Apr 2021 - Oct 2021Morrisville, Nc, Us -
Director Of Customer SuccessPublicinput.Com Sep 2020 - Apr 2021Raleigh, Nc, Us -
Senior Client Success Manager, GovernmentDude Solutions Apr 2020 - Sep 2020Cary, Nc, Us -
Manager, Client Success TeamDude Solutions Jun 2018 - Apr 2020Cary, Nc, Us -
Client Success Manager, Dude SolutionsDude Solutions Jun 2016 - Jun 2018Cary, Nc, Us• Client Success Representative for the Facility Dude Government team; responsible for collaborating with sales managers to build a process within the company that leverages the Client Success Role to help bridge the gap between Client Services and Sales.• Work collaboratively with Marketing and Client Engagement Teams to build revenue driving campaigns for current clients.• Conduct account reviews with each client • Schedule recovery training's for at-risk clients, connecting clients with solutions specialist within the company. -
Account ManagerDude Solutions Mar 2015 - Jun 2016Cary, Nc, Us• Full Life-Cycle Sales Process. Generate Opportunity, Solutions Webcast and Close sales through outbound call campaigns.• Managed territory within the Small School, Public K-12 IT Suite Vertical within the New Client Acquisition• Provided creditable data and case studies of successful client experiences at SchoolDude• Provided weekly pipeline reports to gauge client activities and develop compelling next step strategies.• Identified and built rapport with key decision makers and administration including but not limited to business, maintenance and technology staff members. -
Account ExecutiveIheartmedia Jul 2013 - Feb 2015New York, Ny, Us• Built relationships with clients through developing creative advertising campaigns to drive client brands through engaging messages geared toward desired demographic.• Challenged clients to think outside of the box in terms of messaging and advertising efforts. • Proficient use of research tools to compare competing stations and iHeartMedia station cluster in the market. • Identified new business through social platforms and media monitoring while growing and maintaining existing accounts. • Guided clients based on market, platform and station of interest through in-depth research of clients business and competitors in the market.• Recognized and awarded for reaching top sales for fourth quarter 2013 and first quarter 2014.• Increased client advertising budget by a minimum of 5% each month by presenting creative ideas through effective messaging on-air.• Planned and organized radio station remote events for clients which included scheduling promotions and providing creative talking points for on-air DJ’s at every event.• Developed excellent copywriting skills and was selected by production team to recorded local on-air commercials. -
Associate Manager, Center For Global Public Relations (Cgpr)Unc Charlotte Aug 2011 - Dec 2011Charlotte, Nc, UsScheduled and coordinated annual Advisory Board Meeting for the Center. Manager of Recharge Unit. Gathered and began to plan 2012 Global Research Conference, created brochures and flyers for the event. Wrote blog entries every three weeks for the Center Blog.
Anna Mccauley Education Details
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Regent'S University LondonInternational Public Relations -
University Of North Carolina At CharlotteCommunication Studies
Frequently Asked Questions about Anna Mccauley
What company does Anna Mccauley work for?
Anna Mccauley works for Mac Consulting Group
What is Anna Mccauley's role at the current company?
Anna Mccauley's current role is Chief Customer Officer.
What schools did Anna Mccauley attend?
Anna Mccauley attended Regent's University London, University Of North Carolina At Charlotte.
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