Sr. Commercial Recruiter• Providing a best-in-class commercial staffing service to Kelly's customers and temporary employees in the Enterprise Southeast Sector Region 4.• Meeting and exceeding Kelly's service delivery measures and customers' expectations.• Leading within the branch, providing guidance and instruction.• Exercising discretion and independent judgment in making decisions to drive business on the commercial end.• Responsible for building relationships with customers and candidates as well as communicating effectively and accomplishing many tasks simultaneously with an attention to detail.• Demonstrating a strong customer focus, team orientation and technical proficiency.• Responsible for meeting with prospective and current customers and clients, when necessary.

Commercial Staffing Supervisor• Responsible for all aspects of recruiting.• Reviewed and qualified candidates to meet requisition needs.• Created, optimized, and evolved retention strategies to keep and retain customers and candidates.• Posted and marketed positions in order to recruit best qualified candidates.• Coached candidates during the submittal / interview process.• Sourced and sold new positions.• Built and retained relationships with candidates as well as customers.• Met weekly metrics.Responsible for managing and overseeing payroll and employees in the Enterprise Southeast Sector Region 4 as well as constantly scouting for new qualified talent in the industries of engineering, light industrial, office, quality, and technical. Involved in world-class staffing on a temporary, temporary-to-hire, and direct-hire basis and regularly promoting at local job fairs in recruiting prospective talent. Responsible for searching for new openings in the market and developing contracts with prospective customers in the areas of engineering, light industrial, office, quality, and technical as well as developing relationships with current clients.

• Led positive customer relations with customers and co-workers by using good interpersonal communication/comprehension skills.• Taught CSRs to develop a working knowledge of Finesse database menus to process customer orders and research accounting inquiries.• Led team members by sharing information that improves customer service.• Assisted district sales managers/reps in fulfillment of order requests, etc.• Managed the Credits Department in fulfillment of daily credits from accounts nationwide and teaching CSRs a working knowledge of credit fulfillment.• Responsible for managing and overseeing a team of 6-8 Customer Service representatives for a department of 30.• Monitored calls and ran customer service reports for consistent quality.• Scheduled meetings.

• Responsible for promoting positive customer relations with customers and co-workers by using good interpersonal communication/comprehension skills.• Demonstrated a working knowledge of Finesse database menus to process customer orders and research accounting inquiries.• Upsold monthly specials and introduced new products.• Processed literature orders and seminar registrations per customer requests.• Processed returns accurately and in a timely manner.• Processed retail orders on the on-line store.• Processed credit requests accurately and within company guidelines.• Supported team members by sharing information that improved customer service.• Investigated and trace delayed shipments.• Assisted the Metagenics outside sales rep with the management and service of their accounts.