Anna Colfescu Email & Phone Number

Independence, Missouri, United States

-Processed patient insurance information-Provided excellent customer service by greeting and welcoming patients in a timely manner-Answered multi-line phones and assisted callers with any requests or questions-Performed patient data entry with a sharp attention to detail, accuracy, and confidentiality-Trained incoming hires on basic front desk duties, including but not limited to faxing documents, patient registration, and protecting private health information-Scheduled follow up appointments as directed by medical staff-Coordinated scheduled luncheon meetings with numerous business partners on a weekly basis

Kansas City, Missouri, United States

-Performed patient billing reports in a timely manner-Maintained a database of client accounts and billing information -Contacted insurance companies for claim processing and reimbursements -Performed front desk duties including cleaning, greeting clients, maintaining supplies, answering incoming phone calls and administrative tasks-Processed payment collections

Lees Summit, Missouri, United States

-Handled complex inbound/outbound phone calls with two dedicated clients-Assisted with numerous team projects, as well as company projects-Problem solved on a daily basis with analytical and logical thinking-Completed several basic office tasks, such as faxing, printing, and emailing-Created and implemented training materials for new hires -Acted as Interim Supervisor that managed a team of 20 plus customer care representatives-Acted as a Subject Matter Expert during Ramp Up Season for new hires

Lees Summit, Missouri, United States

-Maintained working relationship with volunteers with local Non-Profit Hillcrest Transitional Housing-Organized volunteer group projects-Organized two largest fund raising events of the year-Presidential Volunteer Award Winner