Responsible for organisational change management (OCM) at a critical time in Viridor's history. Following Viridor's purchase by KKR, Viridor separated from the Pennon Group Plc and implemented core enterprise solutions so that they could operate fully independently. - business critical system change programme migrating from multiple existing live core business systems (Finance, HR, CRM, SOP) to enterprise ERP (MS Dynamics) across 20+ UK locations. - Change strategy, stakeholder engagement, ICT Service mapping, Impact analysis, Comms, Training, QA, Aftercare, secure data cleansing & migration.- Complex initiatives delivered to tight contractual timelines. CRM, CMS, Payment processing applications, customer portals.

Managed a large team of software developers with varying skillsets and experience from .Net full stack through to legacy and proprietary languages. Vast application portfolio. From building end-to-end bespoke business solutions (both Agile and Waterfall) to middle-ware integration platforms.Managing demand, resource, capacity, and support. My remit covered the Pennon Group: Pennon, South West Water, Pennon Water Services, Bournemouth Water and Viridor. Acted as digital SME on numerous projects and initiatives.ICT support and solution development, across 5 businesses. - Maintenance & development of systems - 2nd and 3rd line support - Software development, QA, Release management & aftercare- Critical process impact analysis & mitigation planning- Reporting & compliance- Performance management- 3rd party service management- Priority 1 incident & war room controller- Demand pipeline management

Improved how the business stored, accessed and shared information. Data security, cleansing & management, and web 2.0 tech.Data mapping, storage, retrieval and retention. Data Protection (GDPR).Solution design (infrastructure, hardware, software, support, scalability) Request pipeline managementDigital SME. Oversight on User Centric Design across core systems and interfaces.Application lifecycle management.

In-house consultant on all matters relating to digital technologies and communications. Delivered efficiencies through the introduction of a new group-wide multi-site enterprise hosting platform and CMS. Created the digital strategy for Pennon group businesses with focus on leveraging commercial growth and domain authority.

Repositioning IOSH online in order to deliver valuable improvements to the membership (c.44,000) plus other stakeholder groupsDefining the digital roadmap, with responsibility for implementing technical and content based solutions in the online environment to ensure successful creative approaches to customer engagement.Managing the the day-to-day support and development of the online team, with specific considerations for policy, procedure, strategy, infrastructure and resourcing. Areas of focus are Usability, Accessibility, Analytics & Content management across multiple channels, Digital campaign planning and execution, Data structures, Optimisation of content and messaging, and Customer support.

Responsible for the strategic direction of telent's online environments, as well as the day-to-day running of the web and graphics functions. Project managing new online systems and developments to fit client objectives. Working within Marketing Communications to ensure alignment of corporate brand, style and messaging. Liasing with ICT and 3rd party suppliers to ensure a reliable and robust service.- Managed the redevelopment of the new telent website- Managed multiple technical projects for sales delivery support across a variety of media- Developed corporate domain strategy for both company and customer domain management.

Responsible for the strategic direction of online environments, working alongside a team of business change professionals and technical officers to transform service delivery and increase efficiency savings. A heavy focus on transactional capabilities through the project management of legacy system integration with the Council website.

Responsible for strategic development of Council website and additional online environments. - Project managed a range of online developments.- Project managed IT projects with community groups.- Integrated a new team member - trained from novice to expert system administrator of the corporate CMS and other web development tools. - Defined and implemented web content and development standards as well as UI guidlines and corporate policies.- Managed web team day-to-day & working directly with IT development and support team to ensure robust and reliable delivery.

Manage the day to day operations of the Council website and Intranet. Designing and running training sessions on the corporate CMS as well as mentoring content developers. - Selected, implemented and configured the CMS - adminstrator of the system post-rollout.- Designed and implemented a staffing support structure across the Council.- Redeveloped Intranet- Statistics monitoring / trend analysis and reporting.

- Designed the Council's first website