Anna Coy Email & Phone Number

Independently plan and coordinate company-wide events from the ground up, often collaborating with philanthropic organizations and target personas that align with our company's values. These events allow AuditBoard employees to utilize volunteer hours and encourage relationship-building within our fully remote organization.My efforts include collaborating with external organizations, managing resources and logistics, budgeting and finance processing, promoting events internally… Show more Independently plan and coordinate company-wide events from the ground up, often collaborating with philanthropic organizations and target personas that align with our company's values. These events allow AuditBoard employees to utilize volunteer hours and encourage relationship-building within our fully remote organization.My efforts include collaborating with external organizations, managing resources and logistics, budgeting and finance processing, promoting events internally, tracking participation, and serving as the primary point of contact.Examples of events include, but are not limited to:A Sense of Home: In-person volunteer events for youth aging out of the foster care systemCompany-wide White Elephant: Virtual Christmas eventVirtual Employee Social Painting Session: Hosted with a well-known local artistAnd more…Through these efforts, I contribute to fostering a connected, engaged, and welcoming company culture. Show less

Los Angeles, California, United States

-Generated $10.8M in contract value/$4M in ARR through managing book of business. Worked alongside the marketing team as a product champion to bridge department communication gaps and led team messaging strategic initiatives for company-sponsored conferences and all environmental, social, and corporate governance products.-Increased operational systems and functionality for a start-up team and led new team member training, RFP facilitation, including but not limited to crafting onboarding… Show more -Generated $10.8M in contract value/$4M in ARR through managing book of business. Worked alongside the marketing team as a product champion to bridge department communication gaps and led team messaging strategic initiatives for company-sponsored conferences and all environmental, social, and corporate governance products.-Increased operational systems and functionality for a start-up team and led new team member training, RFP facilitation, including but not limited to crafting onboarding courses, conducting shadow programs, and providing ramping mentorship. Show less

Greater Boston Area

-Correspond with hotel guests to deliver personalized assistance throughout their stay by navigating their travel itineraries, providing geographically knowledgable guidance and information; (dining, attractions, shopping, celebratory occasions etc.) bringing 3rd party affiliates $133,000 in revenue, upsold hotel rooms and amenities increasing property revenue by $264,000 along with loyalty program memberships upping member signups by 12%.-Document customer interactions and discreetly… Show more -Correspond with hotel guests to deliver personalized assistance throughout their stay by navigating their travel itineraries, providing geographically knowledgable guidance and information; (dining, attractions, shopping, celebratory occasions etc.) bringing 3rd party affiliates $133,000 in revenue, upsold hotel rooms and amenities increasing property revenue by $264,000 along with loyalty program memberships upping member signups by 12%.-Document customer interactions and discreetly managed private information, client issues and negative hotel experiences, including VIP clientele with grace and empathy while finding appropriate solutions and aiming to maintain and foster repeat business and nurture strong, memorable, high-value relationships. These efforts contributed to year after year securing a Global Top 3 ranking in all W Marriott brand locations. Show less

New York, New York

-Effectively managed a high-end clientele book of business, demonstrating exceptional emotional intelligence and making quick, informed decisions while considering requested accommodations, relationship dynamics, and specific outing occasions.

Greater New York City Area

-Assisted with administration support including vendor relationships, promotional emails, social media management, purchasing and managing inventory stock and maintain team scheduling of over a dozen employees.-Responsible for training employees on customer service procedures like maintaining email and phone lines, product knowledge, sensitively remedying customer dissatisfaction, etc.

Fort Myers, Florida Area

-Efficiently generated pricing tickets and served as a key liaison between the engineering and sales departments, ensuring seamless communication and collaboration.-Successfully maintained a cash drawer, diligently accounting for all transactions on a daily basis to uphold financial accuracy and compliance.