• Built and managed a high-performing team of IT professionals, fostering a culture of innovation, collaboration, and accountability.• Developed and executed a strategic plan to modernize legacy systems and applications, resulting in increased efficiency and cost savings.• Migrated the company’s physical servers to an Azure Cloud environment. The change resulted in an improvement in application uptime of 12%. • Led a team through developing and implementing a new customer resource management system enabling employees nationwide to share data and become more efficient.• Worked with marketing, sales, and training staff to successfully adopt the new customer resource management system.• Consulted with the CEO to restructure the department budget by removing unused software and finding more efficient and less expensive tools. The changes saved the firm $40,000.• Led teams in designing, developing, and implementing improved products for external customers. Projects include developing Word Add-Ins, an automated system for product updates, and a new Customer Portal for customer support.

• Designed, developed, and supported the architecture of transactional synch of accounting system and order processing database. The system automated the data entry performed by bookkeeping, allowing that team to focus on improving other processes within the department.• Redesigned and developed the corporate website and intranet. Utilizing the purchase of an advanced online template creation service, developed a semi-custom web presence in house, saving time and nearly 50% of the cost versus outsourcing to a development firm.

• Migrated the firm’s database from an Access database to Microsoft SQL, enabling future growth and better data security practices.• Implemented and managed database security, including access control, authentication, and encryption.• Developed and implemented backup and recovery strategies to ensure data availability and disaster recovery.

• Designed and developed server system and code for a dynamic e-newsletter delivered to 40,000 subscribers each week. • Worked with a team to design and develop an e-commerce system for new and renewal subscription purchases. • Designed and implemented a disaster recovery system for a seven-server farm.