Anna Ward Email & Phone Number

Granada And London

Runs own business providing consultancy services to a wide range of organisations as an independent or via boutique management consultancies like www.transformuk.com both in the UK and internationally. Specialises in programme, portfolio & project management and assurance, agile delivery and coaching, transformation strategy definition / roadmapping and execution. Other key projects are listed below:

South Africa

DL of a short but intense initiative by Equal Experts to help Lula with system performance, environments, releases and delivery improvements.

Introducing Kantata (Professional Services Software platform) across Transform.

Birmingham, England, United Kingdom

Collaboratively working with the entire operation to build a practical and robust integrated business plan to deliver Headlam's exciting 5 year strategy. Headlam are Europe’s leading floor-coverings distributor.

Working From Home

Delivery Manager for the Immigration and Asylum appeals service - winner of the Best Non-profit/Public Sector Project at the Service Design Awards 2021 for "projects which represent the global benchmark for world-class service design"https://www.service-design-network.org/community-knowledge/immigration-and-asylum-appealsAlso DM for the Work Allocation common capability used across Civil, Family and Tribunals to drive operational efficiencies.

Working From Home

-DM on the Covid19 roller coaster response project "Learning During Coronavirus" -Previously DM for Curriculum Services - whose vision is ‘To give every pupil access to a knowledge-rich curriculum by stimulating a sustainable and competitive market that develops high-quality, user-centred Complete Curriculum Programmes.’

London, Newcastle

Scrum master for an intensive 3 month beta development of an innovative mapping and geographic information system (GIS) that displays marine plans, policies and licence data on interactive maps. https://explore-marine-plans.marineservices.org.uk/Following our Government Digital Service assessment the GDS assessor team lead said "Thanks for being a great team who show real passion and commitment to delivering a great service – it has been fab working with you." The Marine Management Organisation (MMO) is an executive non-departmental public body (of DEFRA - the Department for Environment, Food and Rural Affairs) who license and regulate marine activities in the seas around England and Wales.

Birmingham, Nottingham, London

Helped The Office of the Public Guardian (OPG), part of the Ministry of Justice, focus their transformation strategy for 2025 via collaborative workshops, staff feedback and defining a BHAG (Big Hairy Audacious Goal).Provided assurance and best practice advice for their innovative, multi million pound, multi team, Agile digital programme.OPG works to protect people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance.

Birmingham And Nottingham

Interim Agile senior delivery manager during mobilisation phase of 3 year government digital programme at the Office of the Public Guardian.

Redditch And London

Scrum master for the launch of cyclerepublic.com - a customer experience led, 'learning by doing' introduction of Agile, Magento, open source, DevOps and cloud based hosting into a traditional waterfall organisation.

London, England, United Kingdom

Coaching Lloyds Bank staff in ways of working to accelerate innovation using Comotion's P.A.C.E – an Agile product definition platform and "Turbo Fridays" (nominated at the Financial Innovation Awards 2016). Comotional.com are a boutique management consultancy who specialise in building customer led businesses.

Milton Keynes, United Kingdom

Interim Programme Manager for company wide transformational Customer Experience initiative. Included generation of business cases for fulfilment and aftercare work streams.

Rochester, New York, United States

Provided consultancy support for wide ranging capabilities assessment and assurance for business strategy review for Kodak Alaris.

Bedford

Energised the department to rapidly deliver security enhancements to protect sensitive children's data and to improve the service offered to 800 staff at 6 sites.

Slovenia

-Established a PMO function with particular emphasis on executive portfolio progress reporting and assurance for a leading multi-channel e-commerce and direct to consumer television company in 21 countries across Central & Eastern Europe-Interim PMO for eCommerce / Omnichannel programme

Watford, United Kingdom

Implemented outsourcing project in the UK, Ireland, Poland and Germany to extend the TK Maxx and Homesense brands by selling gift cards via key retailers such as Tesco, Homebase and WH Smith.

London, United Kingdom

Root and branch improvements for ways of working, quality, processes and governance, in the e Experience function (online, mobile and interactive) - a mature Agile environment.

Prague And London

Led a European wide deployment of marketing and sales process improvements supported by Siebel CRM system enhancements for an innovative telecommunications company.

Co-developed a new Target Operating Model, organisation design and operational processes and measures for SIS OB part of Europe's largest HD and SD Outside Broadcast and satellite uplink provider.

Programme manager of large scale Right First Time six sigma and Lean evidence driven programme to transform the business customer’s experience of BT by radically decreasing delivery failures of all products and services

Central And Eastern Europe

Introducing new Agile project delivery methodology to online function via tailored training and real, time-critical projects including building a full content TV microsite in 8 days.

Developed the Internet Products and Services strategy and roadmap by leading structured workshops and fact based analysis.Trouble-shot and helped turn around the eSales programme:

Gatwick

Led a contentious project to introduce aircraft meals as well as creating a high level vision to generate extra income; implementing the publishing intranet and working with the finance department to prioritise their initiatives.

London And Windsor

As SDM was responsible for quality assurance of work done by approximately 50 consultants at a dozen different clients, primarily by doing rapid "deep-dive" reviews with practical suggestions for improvement. Established internal consulting, project management and business analysis practices and knowledge bank to share lessons learned and best practice techniques across a dispersed workforce. Also led several high profile assignments as programme manager. For example:• First Choice Airways: Led the merger of 2 airlines. The rollout gained 90+% customer satisfaction ratings of very good or excellent service.• Argos: Led technically and organisationally complex £10 million multi-channel programme to deliver fully transactional e-commerce, order management and fulfillment website.• First Choice Airways: Built Financial Information Management System using time-boxing and Agile ways of working - in 1997!

London, United Kingdom

IS Lecturer in Innovation Studies department

London, United Kingdom

IS project manager and business analyst for a variety of projects including payroll, membership and hotel systems.

London, United Kingdom

Developer in C, Cobol and Application Master of bespoke applications. Gained a thorough grounding in best practice in systems development.

Ba, English Literature And Political Theory, 2:1

Ma, Representation And Modernity, Gained A Distinction For Her Dissertation On Travel Photography

Industry Standard Development Programme