Anna Ward Email and Phone Number
Anna Ward personal email
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I’ve specialised in leading transformative change for over 25 years working for household names like Sky, Argos, Halfords, BT and First Choice as well as various UK government departments via boutique management consultancies or as an independent interim. I'm equally comfortable with £multi-million programmes & portfolios or small scale, deep dive strategic planning / assurance / agile coaching initiatives. My core competencies:• Digital and business transformation and customer experience strategy definition / road-mapping and execution • Collaboratively building high performing teams, mentoring, facilitation, stakeholder/vendor management and culture change• Expert in all aspects of high end programme, portfolio & project management delivery (full software delivery lifecycle, governance, assurance / health-checks, budget management, risk management & mitigation, recovery / turnaround, good practice, coaching, Agile, Scrum, Lean, PRINCE2, MSP, waterfall, multi-channel)• Representing either business or IT functions and bridging the divide between them• Rapidly understanding new worlds with experience in a wide range of sectors - particularly media, retail, telecommunications, e-commerce and central government in the UK and internationally• Accredited high risk reviewer for the Infrastructure and Projects Authority, UK governmentI've sorted out my work-life balance by working intensively for half of the year. I'm based in Granada in Southern Spain and travel when needed (usually in the UK or elsewhere in Europe).
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DirectorSierra Nevada Projects Ltd Sep 2003 - PresentGranada And LondonRuns own business providing consultancy services to a wide range of organisations as an independent or via boutique management consultancies like www.transformuk.com both in the UK and internationally. Specialises in programme, portfolio & project management and assurance, agile delivery and coaching, transformation strategy definition / roadmapping and execution. Other key projects are listed below: -
Delivery LeadLula Apr 2024 - Jul 2024South AfricaDL of a short but intense initiative by Equal Experts to help Lula with system performance, environments, releases and delivery improvements. -
Change And Delivery ManagerTransform Dec 2022 - Jul 2023Introducing Kantata (Professional Services Software platform) across Transform. -
Business Planning ConsultantHeadlam Group Plc Oct 2022 - Dec 2022Birmingham, England, United KingdomCollaboratively working with the entire operation to build a practical and robust integrated business plan to deliver Headlam's exciting 5 year strategy. Headlam are Europe’s leading floor-coverings distributor. -
Senior Delivery ManagerHm Courts & Tribunals Service (Hmcts) Nov 2020 - Jul 2021Working From HomeDelivery Manager for the Immigration and Asylum appeals service - winner of the Best Non-profit/Public Sector Project at the Service Design Awards 2021 for "projects which represent the global benchmark for world-class service design"https://www.service-design-network.org/community-knowledge/immigration-and-asylum-appealsAlso DM for the Work Allocation common capability used across Civil, Family and Tribunals to drive operational efficiencies. -
Senior Delivery ManagerDepartment For Education Mar 2020 - Jul 2020Working From Home-DM on the Covid19 roller coaster response project "Learning During Coronavirus" -Previously DM for Curriculum Services - whose vision is ‘To give every pupil access to a knowledge-rich curriculum by stimulating a sustainable and competitive market that develops high-quality, user-centred Complete Curriculum Programmes.’ -
Senior Delivery ManagerMarine Management Organisation Apr 2019 - Jul 2019London, NewcastleScrum master for an intensive 3 month beta development of an innovative mapping and geographic information system (GIS) that displays marine plans, policies and licence data on interactive maps. https://explore-marine-plans.marineservices.org.uk/Following our Government Digital Service assessment the GDS assessor team lead said "Thanks for being a great team who show real passion and commitment to delivering a great service – it has been fab working with you." The Marine Management Organisation (MMO) is an executive non-departmental public body (of DEFRA - the Department for Environment, Food and Rural Affairs) who license and regulate marine activities in the seas around England and Wales. -
Senior Digital Programme Assurance Manager / Strategy FacilitatorMinistry Of Justice Uk Jan 2017 - Jan 2019Birmingham, Nottingham, LondonHelped The Office of the Public Guardian (OPG), part of the Ministry of Justice, focus their transformation strategy for 2025 via collaborative workshops, staff feedback and defining a BHAG (Big Hairy Audacious Goal).Provided assurance and best practice advice for their innovative, multi million pound, multi team, Agile digital programme.OPG works to protect people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. -
Interim Senior Delivery ManagerMinistry Of Justice Uk Aug 2016 - Oct 2016Birmingham And NottinghamInterim Agile senior delivery manager during mobilisation phase of 3 year government digital programme at the Office of the Public Guardian. -
Scrum MasterHalfords Jan 2016 - Aug 2016Redditch And LondonScrum master for the launch of cyclerepublic.com - a customer experience led, 'learning by doing' introduction of Agile, Magento, open source, DevOps and cloud based hosting into a traditional waterfall organisation. -
Agile CoachLloyds Banking Group May 2016 - Jun 2016London, England, United KingdomCoaching Lloyds Bank staff in ways of working to accelerate innovation using Comotion's P.A.C.E – an Agile product definition platform and "Turbo Fridays" (nominated at the Financial Innovation Awards 2016). Comotional.com are a boutique management consultancy who specialise in building customer led businesses. -
Customer Experience Programme ManagerHomebase Jul 2014 - Dec 2014Milton Keynes, United KingdomInterim Programme Manager for company wide transformational Customer Experience initiative. Included generation of business cases for fulfilment and aftercare work streams. -
Capabilities Assessment AssuranceKodak Alaris Feb 2014 - May 2014Rochester, New York, United StatesProvided consultancy support for wide ranging capabilities assessment and assurance for business strategy review for Kodak Alaris. -
Interim Head Of ItCapita Children'S Services Aug 2013 - Oct 2013BedfordEnergised the department to rapidly deliver security enhancements to protect sensitive children's data and to improve the service offered to 800 staff at 6 sites. -
Pmo Setup And Ecommerce PmoStudio Moderna Oct 2012 - May 2013Slovenia-Established a PMO function with particular emphasis on executive portfolio progress reporting and assurance for a leading multi-channel e-commerce and direct to consumer television company in 21 countries across Central & Eastern Europe-Interim PMO for eCommerce / Omnichannel programme -
Gift Cards Project ManagerTjx Europe Sep 2011 - Apr 2012Watford, United KingdomImplemented outsourcing project in the UK, Ireland, Poland and Germany to extend the TK Maxx and Homesense brands by selling gift cards via key retailers such as Tesco, Homebase and WH Smith. -
Agile CoachBskyb Apr 2011 - Jul 2011London, United KingdomRoot and branch improvements for ways of working, quality, processes and governance, in the e Experience function (online, mobile and interactive) - a mature Agile environment. -
Siebel Opportunities Programme ManagerInteroute Apr 2010 - Oct 2010Prague And LondonLed a European wide deployment of marketing and sales process improvements supported by Siebel CRM system enhancements for an innovative telecommunications company. -
Business Transformation Consultant - Organisation DesignSis Live Sep 2009 - Mar 2010Co-developed a new Target Operating Model, organisation design and operational processes and measures for SIS OB part of Europe's largest HD and SD Outside Broadcast and satellite uplink provider. -
Right First Time Programme ManagerBt Jul 2008 - Dec 2008Programme manager of large scale Right First Time six sigma and Lean evidence driven programme to transform the business customer’s experience of BT by radically decreasing delivery failures of all products and services -
Agile Process Improvement Portfolio ManagerCentral European Media Enterprises Sep 2007 - Dec 2007Central And Eastern EuropeIntroducing new Agile project delivery methodology to online function via tailored training and real, time-critical projects including building a full content TV microsite in 8 days. -
Internet Product & Services Strategist And Esales Business PmBskyb Jul 2006 - Feb 2007Developed the Internet Products and Services strategy and roadmap by leading structured workshops and fact based analysis.Trouble-shot and helped turn around the eSales programme: -
Programme ManagerFirst Choice Holidays Sep 2003 - Mar 2004GatwickLed a contentious project to introduce aircraft meals as well as creating a high level vision to generate extra income; implementing the publishing intranet and working with the finance department to prioritise their initiatives. -
Service Delivery ManagerDb Consulting Sep 1996 - Feb 2003London And WindsorAs SDM was responsible for quality assurance of work done by approximately 50 consultants at a dozen different clients, primarily by doing rapid "deep-dive" reviews with practical suggestions for improvement. Established internal consulting, project management and business analysis practices and knowledge bank to share lessons learned and best practice techniques across a dispersed workforce. Also led several high profile assignments as programme manager. For example:• First Choice Airways: Led the merger of 2 airlines. The rollout gained 90+% customer satisfaction ratings of very good or excellent service.• Argos: Led technically and organisationally complex £10 million multi-channel programme to deliver fully transactional e-commerce, order management and fulfillment website.• First Choice Airways: Built Financial Information Management System using time-boxing and Agile ways of working - in 1997! -
Is Lecturer In Innovation (Part-Time)University Of East London Sep 1994 - Feb 1995London, United KingdomIS Lecturer in Innovation Studies department -
Project Manager And Business AnalystUnison Dec 1991 - Dec 1994London, United KingdomIS project manager and business analyst for a variety of projects including payroll, membership and hotel systems. -
Senior ProgrammerHoskyns (Now Capgemini) Sep 1989 - Dec 1991London, United KingdomDeveloper in C, Cobol and Application Master of bespoke applications. Gained a thorough grounding in best practice in systems development.
Anna Ward Skills
Anna Ward Education Details
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Gained A Distinction For Her Dissertation On Travel Photography -
Computing Services Industry Training CouncilIndustry Standard Development Programme
Frequently Asked Questions about Anna Ward
What company does Anna Ward work for?
Anna Ward works for Sierra Nevada Projects Ltd
What is Anna Ward's role at the current company?
Anna Ward's current role is Digital transformation delivery and assurance lead.
What is Anna Ward's email address?
Anna Ward's email address is an****@****ail.com
What schools did Anna Ward attend?
Anna Ward attended The University Of Manchester, London Metropolitan University, Computing Services Industry Training Council.
What skills is Anna Ward known for?
Anna Ward has skills like Business Transformation, Program Management, Project Delivery, Stakeholder Management, Strategy, Change Management, Prince2, Agile Project Management, Process Improvement, Management, Business Analysis, Leadership.
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