Provide front desk reception and other administrative duties at a globally recognized law firm, including answering switchboard, greeting guests and clients, processing visitor requests for building entry, updating the firm directory monthly, and maintaining confidentiality on a daily basis with regard to client and firm matters. Other responsibilities include:• Circulating twice-daily firm comprehensive announcement listing meetings, employee whereabouts information, and special announcements.• Coordinating conference rooms, catering, and visiting attorney offices.• Managing supply of parking validations and guest key fobs.• Maintaining First Aid/CPR and AED certification and participating in Emergency Response Committee decision-making.• Assisting with special projects and other multi-tasking while exercising attention to detail.

Provided customer service and implemented the right customer service culture to maximize customer satisfaction. Assisted the store manager in executing store operations during scheduled shifts. Deployed partners and delegated tasks so that partners could create and maintain the Starbucks Experience for customers. Responsible for modeling and acting in accordance with Starbucks guiding principles and maintaining high quality store operations by following various methods and procedures. Followed specific merchandising standards as well as standards for stocking, rotation and storing products. Ensured the most prompt and efficient service for customers by designating specific tasks to be completed by certain times and working as a team member.

Provided front desk reception and other administrative duties at a globally recognized law firm, answered switchboard, greeted guests and clients, processed visitor requests for building entry, processed key cards for employees and visitors; updated the firm directory and floor maps monthly, maintained confidentiality on a daily basis with regard to client and firm matters. Other responsibilities included: • Coordinating conference rooms and visiting attorney offices.• Assisting with special projects and other multi-tasking while exercising attention to detail. • Maintaining certification in First Aid/CPR and AED.

Reception and other general administrative duties at globally recognized law firm, answered multi-line switchboard, greeted guests and clients, provided welcome packets and access keys for visitors as needed, updated and send daily attendance log electronically to entire office, performed multiple tasks while focusing on details; maintained confidentiality on a daily basis with regard to client and firm matters. Other responsibilities included:• Training new receptionists.• Coordinating conference room schedules.• Serving on office Holiday Party Committee; planning and coordinating decorations; making menu selections; designing table centerpieces; and scouting and selecting event venues.• Serving as AED on-site coordinator.• Assisting with other special projects when needed.

Provided support in a results-oriented environment, handling inbound customer calls while using a computer terminal. Resolved policyholder and agent issues. Managed general service requests, including correspondence regarding policy changes, e-mails, and other general insurance inquiries. Other responsibilities included:• Maintaining an average of accurately responding to 100 inbound customer calls per day. • Troubleshooting and problem solving.• Ability to effectively and efficiently handle frustrated customers.

Accommodated hotel patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests. Supervised front office staff in the delivery of smooth operations to provide superior guest satisfaction.Night AuditorResponsible for balancing daily revenues and postings for all hotel transactions as well as providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.