Anna Alvarez Email & Phone Number

San Francisco, California, Us

• Project leader in company wide transition to new Restaurant POS (Toast) increasing overall company productivity and cost efficiency in streamlining overall system processes• Streamlined new People Management system (Alliance HR) improving HR productivity by 92%• Led high-level HR functions involving payroll processing, recruiting, hiring, onboarding, and performance management• Project leader in designing and implementing new training material, including a full operational change in June 2023• Training and development leader for New Store opening in new market: Nevada

San Francisco, California, Us

• Led store operations for 5 stores in the Bay Area: SF, San Jose, Oakland• Directed all operational aspects such as distribution operations, customer service, human resources, administration, training and sales in collaboration with leadership team• Automated DSP procedures by integrating POS to drive 3rd party revenue by 76% for SF & 1344% for SJ vs PY; improved delivery service level by 99%• Enhanced performance coaching and training material by building strong relationships with store leaders and teams through employee engagement• Designed an internal knowledge base website for company improving productivity, retention rates, and internal communications

San Francisco, California, Us

• Responsible for all aspects of the business including P&L accountability, people management, annual plan execution, and ensuring adherence to system-wide standards• Assumed role in menu building, managing cloud-based point of sale system, and DSPs• Developed and executed new campaign product roll-outs in collaboration with Culinary Director in all aspects of product development from preliminary to execution stages, including product sourcing, quality, distribution, and training materials• Strategized operational growth initiatives by analyzing data identifying areas of improvement, setting KPI goals, and forecasting solutions with 3 stores' positive EBITDA and 2 stores on track for following year• Project leader in integrating new restaurant operating system (Otter) with POS system (Revel) that streamlined the process, improving efficiency by 94%

San Francisco, California, Us

• Managed profitable high-volume store in startup company overseeing 30+ employees, increasing sales by 30% continuously YOY• Developed strategic performance goals focusing on People-Centric change in building strong cross-functional team dynamics• Analyzed operational and financial data to identify major risks and provide workable business solutions• Conducted time and motion study to improve operational processes, implementing a transitional change to a streamlined company business model reducing labor by 96%, COGS 88%, speed of service time 75%• Researched, piloted, and implemented training across all locations for new inventory system • Developed talent pipeline by mentoring and training 18 employees promoted to shift leads with 4 promoted to assistant store managers

San Francisco, California, Us

• Implemented change management strategies for catering guidelines to increase sales as a company by 32%• Achieved record profitability by reducing fixed costs, including labor and food, by 22%• Designed training program for stores to generate catering revenue while fostering leadership growth and cross-training

San Francisco, California, Us

Led operations for 2-3 stores in the Bay area and Southern CA region temporarily supporting Director of Ops

San Francisco, Ca, Us

• Managed profitable high-volume restaurant in startup company overseeing 25+ employees• Trained incoming Store Managers/Corporate staffing to meet performance and execution of brand excellence• Experienced in overall restaurant operations, including financial accountability, staff management, sales and forecasting, strategic planning, and P&L management• Maximized sales and profit while maintaining exceptional levels of guest service satisfaction by developing strong and dynamic teams

San Francisco, Ca, Us

•Established daily operations, quality assurance, and customer base satisfaction within a positive work environment in collaboration with Store Manager• Responsible for hiring, training and developing new employees, including internal/external members. • Oversee product quality, ordering and transfers• Quickly promoted to Store Operations Manager

Atlanta, Georgia, Us

• Responsible for leading and managing shifts while overseeing store operations• Utilized tools to meet business demands and make necessary staffing decisions• Ensured that the team collaborated working with our guests to ensure customer satisfaction• Conducted inventory, process orders, and recruitment of new employees. A Master of Blending Arts (MBA) is responsible for delivering all functions of the regular Team Member at Jamba Juice. Additionally, they are responsible for being a product knowledge expert on the health and nutrition of all Jamba Juice products. They will be responsible for leading the store team in communicating this information to all Jamba Juice guests to continually enhance the store experience

San Jose, Ca, Us

To assist the Resident Advisor with day-to-day operations of the residence halls during the academic year as well as contributing to management, operation and effectiveness of the Residential Housing Life and its residents. This includes facilitating guest check-in/out procedures, assisting room assignments, managing from desk hospitality and services, and addressing safety and security needs of residents.

San Jose, Ca, Us

· Research field study of current space· Design the space to suit the Associated Students personality· Worked with Client on their design concepts and ideas· Proposed the design concept