Anna Dao Email & Phone Number

New York, New York

Reporting to the Vice President of Property Management Operations-HUD Inspections, I am responsible for the following: - Coordinate with the inspectors from REAC and developments to schedule NSPIRE inspections.Work with the developments to review, modify, and submit PHAS Appeals.- Collaborate with colleagues to track, follow-up and escalate to Compliance/EHS any Exigent Health & Safety issue(s) not addressed in a timely manner.- Maintain and update PHAS reference library.Handle projects and initiatives as needed.

Greater New York City Area

Serve as the department office manager.- Provided administrative support.- Handled highly confidential and complex duties and items.- Performed administrative tasks including answering and routing incoming calls, scheduling, and coordinating meetings, managing records and files, distributing reports, tracking and following-up on open items, managing invoices, and escalating and troubleshooting issues.- Prepared briefings, presentations, agendas, and meeting materials for internal and external meetings.- Conducted research on various topics including policy and procedures, and best practices.- Worked with Property Management staff and residents to address and follow-up on issues that required escalation.- Kronos Monitor (Timekeeper) for more than 100 employees. - Monitored department’s budgets; prepared requisitions for equipment and services; ordered materials and supplies.- Support projects, as needed.

New York City Metropolitan Area

Greater New York City Area

The nation’s largest public housing authority, serving 633,000 New Yorkers. Provided high-level support to the General Manager, who is responsible for the Authority’s day-to-day operations, leading 11,000 NYCHA employees, and managing an annual budget of more than more than $3 billion dollars. Duties include but are not limited to the following: - Provided first level of customer service to visitors and callers, in a fast-paced environment with a high level of professionalism and confidentiality. This includes, responding to inquiries and resolving complaints, and liaising with the appropriate departments to ensure proper follow-up.- Translated NYCHA information notices.- Prepared and finalized materials, such as presentations, meeting minutes, correspondence, for accuracy and completeness, in collaboration with staff.- Coordinated and maintained multiple calendars; handled all aspects of meeting logistics, from scheduling to and managing list of attendees; and coordinated travel arrangements as required.- Tracked and reconciled General Manager’s Office budget, which included reviewing and submitting vendor invoices for payment, following-up on that payments are processed in a timely manner.- Organized and maintained the office’s filing system.Managed special projects, as assigned.

Greater New York City Area

LGBT Statewide non-profit educational and political advocacy organization. Provided frontline support to the Executive Director, who is responsible for overseeing the organization’s staff; and managing the daily operation of the Political Advocacy Office and Foundation. Duties included but were not limited to the following: - Managed and maintained the Executive Director’s schedules, appointments, and travels.- Reconciled the office AMEX expenses.- Received and screened visitors, telephone calls, emails, and regular mail; provide information to the public and state officials about the Empire Pride Agenda. - Provided support for special projects as needed.

Greater New York City Area

Brand store with uniquely designed gift items with stores in Europe, Asia, the United States. Store ManagerResponsible for the day-to-day management of the store.

Greater New York City Area

International Faith-based non-profit organization with offices in the U.S. and Tanzania that develops educational health and disease prevention training programs.Executive Assistant / Office Manager - Conducted background research, presented findings, prepared statistical reports, and drafted briefing papers. - Managed essential administrative functions, such as managing the executive calendar, coordinating travel, and handling expense accounts. - Coordinated logistics for numerous fund-raising events, benefits, and outreach programs.- Coordinated workflow with other departments and managed all executive communications and confidential files.- Translated wide range of documents from French to English.Managed special projects, as required.

Greater New York City Area

Not-for-Profit Association representing various community health and Migrant centers and affiliated members.Community Health Outreach Worker. Duties included:- Managed activities targeting the support to programs involving hospitals, community centres, and non-governmental staff in minority communities. - Provided guidance to facilitate change management and strategy implementation.