Anna Deen Thomas Email & Phone Number

Oaks, Pennsylvania, United States

• Coached team members on Agile processes and facilitated planning meetings and retrospectives, resulting in a 25% increase in team velocity.• Maintained task board and produced daily burn down charts, allowing the team to easily track progress and identify potential issues early on.• Resolved complex infrastructure issues by leveraging a professional network of Scrum Masters, Product Owners, and Technical Leads within Silicon Valley Bank, leading to a 90% reduction in downtime for critical systems.• Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings while closely monitoring development progress throughout each sprint to ensure the project was within scope and budget.• Promoted and ensured compliance with Enterprise Project Management Office (EPMO) standards and processes through hands-on facilitation, resulting in a 30% increase in project success rates.• Worked with EPMO leadership to continuously improve and refine processes and transform the whole company to Agile.• Created project charters defining purpose, clear roles, milestones, budgets, and measures of project success for highly complex and mission-critical projects in information technology.• Initiated and managed PLM and Scrum enterprise software installations, as well as participated in ERP software installation.• Enabled continuous improvement in team delivery commitments and capacity planning for sprints by identifying and tracking hidden tasks that increased customer satisfaction by 20%.• Removed impediments and coached the team to remove impediments on their own, resulting in the early delivery of customer issue solutions and a 95% satisfaction rating from customers.

Philadelphia, Pennsylvania, United States

• Worked effectively with multiple Scrum teams both internally and offshore to plan Agile best practices and encourage team cohesion, which led to a 15% increase in team productivity.• Proactively identified and found ways to resolve issues, preventing distractions and ensuring that projects were delivered on time and within budget.• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives, using Jira to track and monitor project progress and generate metrics for the sprint.• Coordinated among team leads for resource allocation, change control, scheduling, and dependencies within a release, creating a 30% increase in release efficiency.• Ensured that development teams decomposed development and testing tickets into less than four-hour work increments, prompted a 50% increase in task completion rates.• Tracked tickets across Kanban boards in JIRA and reported delays and blockers to the Release Train Lead, reducing the time required to address delays and blockers by 15%.• Tracked the work of the agile cell by using corresponding metrics, such as burn down, velocity, and burn-up charts.

Wyomissing, Pennsylvania, United States

• Implemented a streamlined process to ensure a smooth, even flow of work to each DC, leading to a 30% reduction in customer order wait times.• Identified and eliminated barriers to accuracy, productivity, and quality of work, leading to a 25% increase in accuracy.• Carried out supervisory responsibilities in accordance with AWS (Amazon Web Services) policies and procedures, resulting in a 15% increase in employee satisfaction.• Owned and drove performance metrics with the team, including implementing a Quality Assurance program to "Move the needle," which led to a 10% increase in productivity.• Managed deadlines and adjusted workflows in a fast-paced environment, keeping projects on schedule and improving overall team efficiency by 20%.• Developed executive presentations and reports to facilitate project evaluation and process improvement, resulting in a 30% increase in the accuracy of project forecasting.• Oversaw productivity streams for ongoing and special projects, delegating tasks to administrative support staff, leading to a 20% reduction in workload for team members.

Wyomissing, Pennsylvania, United States

• Proven track record within an automated HW/SW sales environment where accurate data entry and management of a CRM system was required• A basic understanding of computing technology and comfortable discussing technology with customers• Lead the sales process (utilizing product specialists when needed) for all opportunities, helping manage opportunities through the customer’s internal qualification and approval process• Respond to specific RFP’s and RFQ’s for identified opportunities• Effectively articulates the value proposition associated with Dell’s products and services to Acquisition customers• Build relationships with customers based on knowledge of Dell’s technology, products, and services• Stays abreast of current industry trends and how Dell’s customers are being impacted to help solve specific market challenges in targeted industries• Proven objection handling skills: ability to actively determine customer needs• Demonstrated organizational skills, attention to detail, and ability to balance multiple tasks

Bachelor Of Arts - Ba, Business Administration And Management, General

Associate Of Arts And Sciences - Aas, Associate Of Arts And Sciences: Business Administration