Anna Del Vecchio Email & Phone Number

Redmond, Washington, United States

- Onboarding project manager for small-mid market SAAS clients with an average CSAT score of 9.4 from customers at the completion of projects. - Managed over 70 simultaneous onboarding projects. Tasked with keeping customers on track to complete the implementation of their new donor management platform.- Provided support to self-service/asynchronous onboarding customers- Pioneered the “one to many” implementation approach through webinars to speed up time to value for customers and to reduce the time to implementation complete.- Project manager for creating new educational materials for new & established customers.- Collaborated with leaders in customer success, customer education & customer experience teams to improve the onboarding process for customers.- Partnered with the product-led growth team to implement Pendo for onboarding and established customers.

Remote

- Developed and delivered daily instruction to help students achieve mastery of target goals.- Regularly used data to monitor student progress and identify trends in student learning to guide instruction and intervention where needed.- Conducted instructional time virtually through Zoom.

Bainbridge Island, Washington, United States

- Provided customer service daily with products with in-stock inventory as well as ordering of custom products for customers.- Led the project of transferring all inventory to a new Point of Sale system.- Trained all staff in the usage of Shopify POS.- Maintained inventory for the physical shop and website.

- Created content and instructional materials for other teachers to use in their classes related to Spanish language instruction and cultural lessons about Latin America.

Philadelphia, Pa

- Developed and delivered daily instruction to help students achieve mastery of target goals for 3 different levels of Spanish. - Successfully onboarded 100+ students each year into my classroom through goal setting activities and expectation setting.- Regularly used data to monitor student progress and identify trends in student learning to guide instruction and intervention where needed.- Used differentiated instruction daily for students of varying learning styles and learning difficulties and conducted differentiated assessments weekly for all learners, which allowed students to be successful and master necessary skills.- Designed and developed an honors level course to better prepare students for AP Spanish.- Worked with cross departmental teams to develop individualized progress plans for students, met regularly with teams to track student progress towards identified goals.- Made the transition to virtual/E-learning and designed instructional material for synchronous and asynchronous learning.- Utilized Zoom, Nearpod, FlipGrid, Google Classroom and Google Forms to enhance learning.

Philadelphia, Pennsylvania, United States

- Managed 4 teams of individuals each week.- Worked with team leaders to grow and recruit for their teams. - Scheduled volunteers weekly through Planning Center. - Sent out weekly communications to team leaders and volunteers.

Philadelphia, Pa

- Developed and delivered daily instruction to help students achieve mastery of target goals for 4 different levels of Spanish. - Successfully onboarded 75+ students each year into my classroom through goal setting activities and expectation setting,- Regularly used data to monitor student progress and identify trends in student learning to guide instruction and intervention where needed.- Developed the Spanish program from a 2 year program to a 4 year program.- Developed "Contemporary Latin America Through Film" elective course which was taught during J-term.- Worked with cross departmental teams to develop individualized progress plans for students, met regularly with teams to track student progress towards identified goals.- Planned, fundraised and executed a trip for 10 students and two chaperones to Guatemala.- Served as the coach for varsity girls volleyball.

London, United Kingdom

Philadelphia, Pennsylvania

- Responsible for the dispensing of medications to patients, maintaining the inventory of the dispensary and communicating with insurance companies as needed in reference to medication coverage for patients.- Assisted clinicians with finding the most economical way for patients without insurance to be able to afford medications.- Responsible for training support staff in the dispensary procedures and the daily running of the dispensary.- Responsible for making sure instructions for patients are in his or her preferred language- Spanish or English.

Philadelphia, Pennsylvania

Seasonal summer position.Head Lifeguard: - Created weekly schedules and tracked timesheets for all staff.- Taught and coordinated swimming lessons for varying ages.

Westminster, Maryland

- Helped to teach the Spanish conversation class along side Dr. Amy McNichols.- Coordinated two separate conversation hours outside of the classroom every week.

Guatemala City, Guatemala

- Assisted in the planning of extra curricular academic activities for children with learning disabilities.- Worked one-on-one with students in an afterschool program setting.

Master'S Degree, Special And Inclusive Education

Semester Abroad, History

Semester abroad in Guatemala City to further study the Spanish language, history and culture of Guatemala.

Bachelor'S Degree, Spanish And Latin American Studies

Activities and Societies: Palabras2Words, intramural sports, InterVarsity Christian Fellowship.

High School, International Baccalaureate Diploma Program

Activities and Societies: World Affairs Club, Varsity Soccer, Varsity Basketball, Varsity Volleyball, Shakespeare Festival.