Anna Didora Email & Phone Number

Prague, Czechia

Prague, Czechia

• Ensuring optimization of the Assistance Center’s performance in line with given company business strategy• Leading the team of Assistance Supervisors and Deputy Assistance Manager • Permanent control of assistance workload, service level compliance and efficiency • Support for assistance processes’ implementation in IT environment • Monitoring and improvements of quality and costs’ control tools in assistance operations • Implementation of company business strategy • Identifying needs of current customers in accordance with their business development • Implementation of long-term targets in assistance operations • Maintaining, developing and cultivating regular relation with customers• Representing the company on meetings, negotiations

Прага, Чехия

• Monitoring assistance workload, service level compliance and efficiency in the Assistance Center and assure high standard of services• Providing guidance and support to Assistance Supervisors and Team Leaders in handling and solving difficult claims• Creating and implementing Standard Operating Procedures• Optimizing system solutions for internal data maintenance, quality control, performance, responsibilities, reporting, cost control and budgeting• Cooperating in creating business forecast, monitoring a fee dynamic• Identifying needs of customers, developing new products and optimizing existing procedures • Providing regular reporting upon the customer’s requirements• Representing the company management during meetings

Prague, Czechia

• Managing a team of Assistance Team Leaders, Shift Leaders and Coordinators• Mentoring and developing a team• Conducting trainings and workshops • Ensuring high quality and level of team productivity and efficiency • Building solid customer relationships• Identifying and investigating insurance fraud• Complaint management • Quality call monitoring

Prague, Czechia

• Working on complex medical claims• Resolving customer complaints via phone and email, providing appropriate solutions within the time limits• Communication and coordination with junior specialists, conducting trainings and workshops• Development and implementation of the new communication standards

Prague, Czechia

• Providing medical and non-medical assistance services to travelers (medical appointments, hospitalizations, ambulance, taxi, evacuations, repatriations etc.)• Communicating with policyholders through various channels• Coordinating with providers around the world• Claims handling with a focus on immediate registration and processing of all incoming and outgoing documentation in case management system ( medical reports, estimates, invoices, etc.)

Kyiv, Ukraine

• Conducting journalistic investigations (education, health, political corruption)• Writing news on website• Analysing of lawsuits and other legal documents• Research into social and legal issues• Conducting interviews in person and over the phone• Attending press conferences and meetings

Kryvyi Rih, Dnipropetrovsk, Ukraine

• Writing event reports (city life, youth lifestyle, social issue)• Writing analytical articles (education)• Conducting interviews with unordinary people

Master'S Degree

Bachelor'S Degree