I have worked in digital agencies for 19 years and specialise in leading digital strategy, directing client investment for the greatest impact and building long-term client partnerships. I am driven by pride in client retention, a love of connecting with people and a genuine interest in building long-lasting relationships. At Yoyo Design, I'm proud to have been promoted to Head of Client Partnerships & Strategy, and to be leading on agency-wide client servicing best practice, setting the standard for the client experience and comms. I have loved my role on the Marie Curie account, co-ordinating the digital work streams and account level communications with the department leads. My client portfolio spans Worldwide Cancer Research, Sustrans, Fight For Sight, Mercedes-Benz World, Lotus Cars, Kew Guild, Remember A Charity and the Sustainable Restaurant Association.I have found my tribe at Yoyo. The agency's values so closely align with my own, and the people here not only live and breathe the triple bottom line of our B Corp status (people, planet & profit), but are the most friendly professionals I've ever met, with total care for the wellbeing of each other. When we're not crafting digital strategies and designs, so much of our time together is spent supporting community initiatives and looking after the world around us with river cleans, litter picks and fundraising activities for local or national causes. In 2023 we have pledged to support Demelza, a local children's hospice, and I love working with such a driven and enthusiastic team, striving to use our business as a force for good... and delivering.As co-founder of Avenue Digital, I was responsible for overseeing the agency's client servicing team, and ensuring the portfolio of clients received the best service and attention possible, proving value through the results we delivered, combined with excellent customer communications. My client portfolio included Tangle Teezer, Mint Velvet, Foresters Financial, Luca Faloni, Monuskin and Bevan Brittan.For 9 years I focused on driving business development and agency growth for top 100 agency, Wickedweb, and consistently delivered £1m revenue per year in 2012/2013. I was able to lead pitch teams and deliver sales presentations to great success, through challenging the client briefs, relationship building, attention to detail, genuine enthusiasm and integrity. The client wins I'm most proud of are Wagamama, Decleor, Sweaty Betty, Pure, Mitre, Aqualisa, Credit Suisse, Baker Tilly, Wiltshire Farm Foods, and The Lifehouse Spa.