Anna Dreyfuss Email & Phone Number

New York, Ny, Us

New York, New York, United States

- Oversee the training & onboarding process for all CX new hires- Create all training materials for the CX team- Manage ten Trainers who lead all training meetings- Analyze written feedback from Trainers for each new hire- Document all CX team SOPs in the Help Center database- Modify and expand the training process as the CX team grows- Schedule Leadership and all training meetings- Collect feedback from new hires for process improvements- Interview CX Associate candidates for first round interviews- Provide interview feedback for each candidate to HR and hiring managers- Manage on average five CX associates each quarter- Delegate and oversee ad hoc projects for team Leads

New York, New York, United States

- Transitioned all SOPs and training materials in a new Help Center database- Scheduled all training meetings- Led 75% of training meetings- Graded writing assessments for CX Associate candidates- Interviewed CX Associate candidates first round interviews- QA’d agent tickets for feedback on performance- Managed on average five CX associates each quarter- Handled customer escalations

New York, New York, United States

- Implemented a standard training process for new hires- Led all training meetings- Managed on average five CX associates each quarter

Greater New York City Area

- Assisted customers via email, chat, phone, and social accounts

Greater New York City Area

Greater New York City Area

Greater New York City Area

Greater New York City Area