Work to improve the business operations of Baywood’s Main OR volume (10-OR), 4 Endo and Heart Hospital’s 6 CVORs. Focusing on utilization, block utilization, FCOTS, and turn over times to increase productivity.

The Mesa/Arbor Location for Ironwood Cancer Centers is the busiest facility. There are total of 16 providers at this site, 3 Radiation Oncologist, 7 Medical Oncologist, 3 Mid-Levels, 2 Breasts Surgeons and 1 Gynecologic Oncologist. The facility has 2 Radiation Vaults, 1 PET, 1 CT and a 30 chair chemotherapy infusion room. Key Win: Improved employee morale and satisfaction by creating a cohesive team environment.Key Win: Increased patient assistance usage by 50% by networking with outside agencies. Key Win: Improved patient satisfaction and customer service per patient surveys.Key Win: Part of implementation team for the new EHR and PM software. Key Win: Improved to and maintained above an 90% collection rate for daily transactions. Key Win: Restructured the phone operations to maintain less than 30 second average hold time for patient and backline calls.

Texas Oncology Sammons Cancer Center is the largest cancer center in Dallas, Texas. Our site has 30 physicians specializing in Hematology, Gynecological Oncology, Breast Oncology and Medical Oncology. Our location offers Radiology, Radiation, Chemotherapy and BMT services under one roof to improve patient satisfaction. Key Win: Decreased patient aging balances over 120 days by 20% within a 6-month timeframe. Key Win: Increased patient assistance usage by 80% by implementing new procedures. Key Win: Minimized past due accounts by instituting new patient payment plan process.Key Win: Decreased insurance denials for no prior authorization by 30% within 2 month period.Key Win: Improved patient collections by 80% - all past due accounts are placed on payment plans.Key Win: Improved client satisfaction by 25% per quarterly patient satisfaction surveys.

Olidia Care is a home-care agency providing services to medically complex and fragile patients. In 2011 the agency received Joint Commission Accreditation in the area of pediatric critical care for the state of Minnesota. Our team of over 60 highly trained and specialized providers treat patients who would otherwise remain hospitalized or in a medically controlled group home. As CEO I am responsible to the Board of Directors for the strategic planning, financial management, and day-to-day processes that includes operational oversight and strategic support for the clinical and administrative staff. Key Win: Implemented new billing procedures to improve efficiency and accuracy by 50%. Key Win: Raised Quality Improvement by 30% within a 6 month time-frame. Key Win: Minimized accounting errors and established a process for paying down past taxes.Key Win: Improved HR procedures by streamlining the verification accuracy of employment.Key Win: Received honorable mention for the 2012 Medica Innovation Award. Key Win: Improved market awareness and relationships within the Homecare community – Becoming a preferred service provider for the MN Children’s Hospital.Key Win: Improved client satisfaction by 25%. Key Win: Improved Olidia Academy participation by 90% and updated course curriculum's to match industry standards and more-relevant case studies.

Manage all daily operations of our 3 clinic locations, including patient and staff scheduling, billing and collections, insurance verifications and prior approvals. Oversee inventory approval and procurement of all medical and administrative supplies. Run daily, weekly and monthly reports to assess clinic scheduling, expenditures and proper billing. Monitor each patient from the start of care to the end. Design individualized patient financial arrangements before the start of care. Knowledge of insurance coverage guidelines for procedures and durable medical equipment. Key Win: Using consumer research, I developed and implemented a new marketing campaign that increased clinic volume from less than 10 new patients a month to over 40 new patients a month over a 12 month period. Key Win: Established a new process to increase efficiency with patient scheduling, creating an increase in volume form 6 procedures a month to over 40 procedures a month. Key Win: Decreased insurance denials on procedures and compression stockings by 90% using a customized detailed process that revolves around the specific insurance guidelines and coverage criteria as listed on their websites. Direct Reports: 7

Managed scheduling, billing, collections, product procurement and marketing.Key Win: Increased annual sales by 30% and improved patient retention by developing a new marketing campaign.Key Win: Coordinated the interior re-design of the clinic to better showcase our on-site health and wellness products – resulting in increased sales. Key Win: Proposed and oversaw the implementation of ChiroTouch EMR Software, including staff and physician training, program setup and third party training – resulting in improved process efficiency and quality of care.Key Win: Updated the organization’s strategic marketing plan to include the use of benchmarks and marketing data to improve current campaigns and promotions. Key Win: Worked with insurance companies to improve prior authorization approvals. Changed the office policy for submitting approvals to include more detailed notes and additional information increasing the efficiency and approval rate by 75%.

Developed retail promotions, corporate sponsorships, marketing collateral, and managed media relations – including a marketing campaign that resulted in a 20% increase in new patients during a 60-day period. Managed customer relations including the creation of intra-office materials (i.e., assistance protocols for patients). Direct Reports: 1

Managed the hiring and training of new employees as well as maintaining employee records and schedules. Created a business plan for the company’s first fiscal year and a strategic marketing plan for the next 3 years. Key Win: Developed a vast networking referral program, which included over 200 contacts within a 20-mile radius of the home office -- resulted in a 30% increase in new client referrals for homecare services. Direct Reports: 10

Successfully lead and coordinated circular promotional events from concept through completion. Worked collaboratively with cross-platform business teams and clients to create a variety of sales and marketing pieces. Consistently met deadlines and requirements with minimal supervision. Expertly converted features to benefits to achieve client objectives.