Provide Desktop level user support & trouble shooting.Ensure efficient ERP administration (User Creation/Deletion/Modification).Ensure efficient E-mail Administration (User Creation/Deletion/Modification, e.g Microsoft/suite) Provide Technical Support (Mobile App –First Miles & Last Mile deployment and troubleshooting/Attendance Machine monitoring & support) to users.Manage IT Inventory (HO / Regional & State level Asset tracking)Ensure compliance/renewal of all software license.Server Administration (Active Directory & File Server Management & Monitoring, User Creation /Deletion / Modification & Group Policies management).Ensure regular Backup and Maintenance activity of Servers.Antivirus Server Management –McAfee ePO server.Provide MIS reporting.Provide L1 Level Desktop/Network Support.Ensure timely reporting for Network Operation status to IT Manager.Ensure efficient operations of Local Area Networks (LANs) and Wide Area Networks (WANs).Oversee implementation of all regular updates.Audio/video support.

Project: Training of Students enrolled under the DDUGKY (Skill India Mission).Designation: Networking Trainer Day-to-day performance check and reporting of students enrolled in the DEO program. Proficient typing skills. PPT presentations using Projector enabled screen. Day-to- Day Performance Reporting. Attendance Roll. Test Designing. System maintenance. Hands on With Labs activities. Installing hardware and software systems. Maintaining or repairing equipment. Troubleshooting a variety of computer issues. Monitor computer processing systems, Install software and perform tests on computer equipment and programs. Set up computer equipment, schedule maintenance and teach clients to use programs.

Project: HCL Technologies is a leading innovative company providing solution & service to the IT industry work on different IT projects.Designation: Field Desktop Engineer Provide technical support for hardware software providing exceptional customer service in response to incoming service requests. Troubleshoot problems with PCs, servers, software, communications devices. Troubleshoot PC Thin & Thick Client desktop systems, software as well as peripherals, Briefing Display devices, Video Teleconference devices. Provide end user desktop as well as networking support with other technicians via phone, email in person. Maintain desktops, laptops, printers, peripherals software. Respond to calls as well as email requests for technical, desktop server support by working troubles tickets as directed. Maintain printer queues; evaluate the overall printing process. Control inventory including maintaining PC/printer/hardware stock updating database accordingly. Serve as the ticket owner for assigned service requests provide timely status updates on the progress of ongoing request.

Project: HP (HP® India) (Telecom) Working Project of HP® India. HP's Issues the G4 Series latest laptops and notebooks at UPLC in India. Designation: Associate Engineer  Troubleshooting Hardware and Network problems with Desktop and Laptop computers. Installation, configuration and troubleshooting Operating Windows XP & Windows 7. Installation, Configuration & troubleshooting windows on Workgroup & Domain. Take Backup restore management Daily, Weekly & Monthly. Installation, Configuration & troubleshooting of Outlook Express / MS Outlook. Installation, Configuration & troubleshooting of MS Office 2003 / 2007 & 2010.  Installation, Configure & troubleshooting Antivirus Symantec 10. & 12. Installation, configuration and troubleshooting Local Printer & Line Printer. Installation, configuration and troubleshooting HP Scanner. Attending & Resolving the Incidents in HP Service Manager 7.0. (SLA). Continuously Interacting with Clients and next level reporting manager. Provide weekly status reports to the IT department and closely monitor.