IT professional with years of experience in IT Service Management, currently focusing on ServiceNow enhancements and process improvements. My experience includes cross-functional collaboration to optimize processes and drive business value. I have trained colleagues across various departments and developed comprehensive training materials among many other tasks. The cross-functional work gives me a lot of energy, connecting people to find solutions. I have comprehensive knowledge in all parts of ITSM, with a primary focus on change and problem management. I hold ServiceNow CSA and ITIL 4 certifications, equipping me with the latest methodologies to drive value in IT services.In US I spent 4 years, what an amazing time! It Significantly enhanced my language and networking skills. This experience taught me a lot about working in a global organization.As a colleague, I am friendly and positive, contributing to a supportive team environment. I enjoy working in small teams, leveraging our collective skills to create value for customers. I am eager to learn and upskill, focusing on what is needed to support current team assignments and to solve what we currently have at hand. I enjoy finding the solution and not leaving anything unanswered. If you wish to have a chat to find out more about me and how I can contribute, reach out!