Anna Engelberger Email & Phone Number

Freiburg, Bw, De

Freiburg Im Breisgau

In my role as a project manager, I take responsibility for the successful implementation of strategic initiatives aimed at optimizing business processes and promoting digital transformation. I closely collaborate with various departments to understand business requirements and develop innovative solutions that meet those needs. This involves defining detailed project plans, setting clear objectives, and monitoring project progress to ensure timely completion within budget and according to quality standards.

Hamburg, Deutschland

In my role as a clerk at Lichtblick SE, a leading electricity provider, I was responsible for processing and managing customer inquiries. My daily work required a high degree of care and professionalism as I communicated directly with customers, both over the phone and through electronic channels. I handled requests, processed contract changes, created offers, and managed the recording and updating of customer data, always ensuring to adhere to company policies and maximize customer satisfaction.Additionally, I was in charge of complaint management, where I found efficient solutions for our customers' problems and supervised their implementation. I collaborated closely with various departments to ensure smooth operations and compliance with all deadlines. Precise documentation of all processes was a crucial part of my duties to ensure transparency and traceability. As a clerk at Lichtblick SE, I significantly contributed to customer retention and maintaining the positive image of the company.

Hamburg

In my role as a reservation agent at 25hours Hotels, I was responsible for processing and managing guest reservations. My daily work required excellent communication skills and a high level of customer service, as I interacted directly with clients both over the phone and through electronic channels. I handled booking inquiries, checked room availability, created reservations, and took care of changes or cancellations of existing bookings. I always kept myself updated on current prices, promotional offers, and the different room categories of our hotels.Additionally, resolving issues and handling complaints related to reservations were part of my duties. I was always keen on working organized, paying close attention to details, and staying efficient under pressure. Prioritizing tasks was essential in my job. As a reservation agent, I significantly contributed to shaping the first impression of 25hours Hotels and ensuring the satisfaction of our guests.

Hamburg

In my role as a Commercial Agent at 25hours Hotels, I was responsible for overseeing OTA platforms (Online Travel Agencies) such as Booking.com, Expedia, and others. My duties included carefully monitoring and updating the rates and availability of our hotels on these platforms. I regularly uploaded tariffs and ensured that all listings were accurate and competitive.I also managed the descriptions of our hotels on these platforms to ensure they were appealing and accurate, highlighted the uniqueness of our hotels, and contained all necessary information to attract potential guests. Collaborating with the marketing and revenue management teams was crucial to ensuring consistent and effective presences across all channels.Additionally, I was in charge of responding to market changes and adjusting our strategies accordingly. I regularly analyzed the performance of our listings on these platforms and made necessary adjustments to maximize our visibility and bookings. As a Commercial Agent at 25hours Hotels, I significantly contributed to optimizing the online presence of our hotels and increasing our market share in the digital booking landscape.

Freiburg

Master Of Science - Ms, Marketing

Activities and Societies: Class Representative

Bachelor Of Arts - Ba, International Business

Abitur

Activities and Societies: Class Representative and School Representative