Anna English Email & Phone Number

Groveland, Ma, Us

Groveland, Ma, Us

Haverhill, Massachusetts, United States

• Assist orthodontist during patient procedures, including bracket placement, wire adjustments, and routine exams ensuring seamless patient experience• Manage and maintain a personal caseload of patients, establishing trusting relationships and following up on treatment plans, progress, and satisfaction• Prepare and sterilize dental instruments and equipment in compliance with health and safety standards to maintain a sterile and safe treatment environment• Educate patients and parents on post-procedure care and oral hygiene practices with braces, improving patient outcomes• Train and mentored new orthodontic assistants in clinic protocols and patient care standards to support high-quality service

Georgetown, Massachusetts, United States

• Created visually appealing graphics and captions that aligned with brand voice and skincare trends, driving an increase in follower count on Instagram using Canva• Built a loyal client base through high-quality service and personalized follow-up, contributing to the clinic's growth and positive online reviews• Delivered customized skincare treatments, including facials, chemical peels, microdermabrasion, and anti-aging therapies, achieving high client satisfaction and retention rates

• Efficiently managed reservations and waitlists using digital systems, optimizing seating arrangements to minimize wait times and enhance guest satisfaction.• Handled a high volume of incoming calls and provided prompt and accurate information to customers• Assisted customers in resolving issues and complaints over the phone and in person utilizing active listening and empathy to ensure customer satisfaction • *Due to Covid the restaurant reduced staff and my role as hostess was eliminated*