Program management within the Shopper360 team.

Assisting in developing and implementing programs with the Shopper360 team. Community management, moderation, content creation & data analysis.

Managed and developed shift leads and shoppers in the Rocky Mountain region as well as remotely managed the Portland region. Oversaw on the ground operations, launching new stores, hiring and onboarding, data analysis, and strengthening retailer relations. •Developed shift leads into successful people managers.•Improved team moral and shopper productivity.•Hired and onboarded shift leads and employees across multiple markets. •Implemented COVID-19 health and safety measures market-wide.•Stepped in to successfully manage Portland market remotely.•Change management with successful employee buy-in.•Analyzed data and store specific metrics to improve speed, quality, and customer service.

Managed on the ground operations, coached shoppers, developed retailer relationships, and launched new store locations.•Managed both Chicago, IL and Boulder, CO markets. •Coached shoppers on quality, efficiency, communication, and team relations.•Launched new store locations in both Chicago, IL and Boulder, CO.•Developed and implemented veteran shopper training program.•Published an article for full-service shoppers on first shift experiences.•Successfully onboarded and trained shoppers for multiple locations.

In-store shopper providing excellent customer service in the northern Chicago market.

Led audition workshops for potential students multiple times per day. Was the face of the company, boosting confidence and audition skills in students while also presenting and selling the program to parents and families.

Organized and led a team of 50+ volunteer ushers for a variety of performances and events held in the fine arts theater. Main point of contact for patrons, and quickly and efficiently solved all conflict that would arise. Opened and closed house, worked closely with front of house and back of house staff on seating and starting performances on time. Trained in ticketing, crowd control management, and excellent customer service.