• Analyzed large volumes of client data for new sales initiatives• Worked with business analysts and reporting team to enhance existing SQL database reports or create new ones by providing scope and specifics• Created guides for all existing and requested reports in SQL database for use by account and eCommerce Implementation teams• Analyzed data across platform and clients to troubleshoot operational errors and aid in various internal projects• Created PowerBI dashboard with ZenDesk and Toggl data to track internal operational excellence• Outlined existing and future client facing technology process diagrams using Microsoft Visio

• Configure and maintain client eCommerce websites, including loading product and user data• Create, update, and troubleshoot variable data templates for sites that accept user data• Work closely with client account teams, level 1 technical support, and product management/developers to maintain, update, or enhance client sites• Prepare quotes for account teams to scope timing and budget large projects• Learn proprietary software platform and continuously stay up-to-date on latest releases and enhancements

• Extensively research product ingredient data, using online resources such as Hazardous Substances Data Bank, PubChem, ToxPlanet, National Toxicology Program, and National Library of Medicine• Spot inconsistencies and evaluate product information from clients to identify gaps in the supplied data• Analyze client provided data and research findings to determine GHS hazard classifications, as well as transportation classifications (including DOT, IATA, and IMDG)• Author compliant Safety Data Sheets for a variety of formats and countries using in-house software program. • Assist with fundraising initiatives benefitting the MSDSonline Scholarship awarded at the Chicago Public Schools Science Fair. • Perform market research to map competitive landscapes for future programs and service offerings. • Work closely with project management to ensure the timely delivery of the highest quality products

• Manage Small Parcel customers’ weekly bill and audit processing. Proactively offer customers solutions based on their shipping patterns and needs• Assist with Small Parcel sales opportunities through review of historical small parcel billing data and small parcel contracts. Perform analysis to determine cost savings opportunities and Echo pricing structure for Small Parcel services• Compile and present quarterly business reviews to all Small Parcel customers• Support initiatives/opportunities to develop and grow Echo’s Small Parcel programs • Gain expert level knowledge within Small Parcel modes. Keep up to date with industry trends to provide effective solutions and client service• Build relationships with internal and external customers through constant contact and advocacy by offering solutions and solving problems• Perform ad hoc project analysis for internal and external customers in a timely manner• Ensure accuracy and timeliness of billing and payments• Support Echo’s Implementation team with all new accounts• Work with IT on enhancements/issues related to systems and reports

• Managed existing key account relationships and proactively offer solutions based on shipping patterns and needs • Confidently problem solved any issues, such as a missed pick up, late delivery, damaged freight, or incorrect billing • Proactively communicated any issues to the client to foster continuous improvement • Coordinated all daily shipments through phone, email, and proprietary tracking software• Ensured accuracy and timeliness of billing while proactively notifying client of any changes• Gained competency with Echo’s technology and educate clients on the benefits of leveraging proprietary software• Partnered with other departments across Echo to track shipments, resolve any discrepancies, and file claims completely and correctly in a timely manner

• Maintained on-site position with daily client interaction, including scheduling, leading, and presenting at meetings with site staff• Created compliance training presentations for site staff and assisted in the creation of refinery-wide regulation training• Drafted and prepared client deliverables, such as reports and manuals, and served as a point of QA for deliverables• Analyzed large quantities of emissions data for sources of error and performed root cause analyses• Studied and interpreted EPA regulations to produce easy-to-read, client specific compliance manuals• Assisted with planning networking and recruiting events by drafting agendas and itineraries, communicating with university staff, and constructing promotional mailers while working within the given budget• Mentored interns and co-ops through weekly and monthly meetings, goal tracking, and career advising